LiveWell Dorset Digital Platform and Customer Relationship Management (CRM)

Concepts

• public health dorset
• christchurch and poole council and dorset council
• dorchester
• information technology
• livewell dorset digital platform
• livewell dorset digital platform and customer relationship management
• digital platform
• digital offer
• livewell dorset service
• operational delivery of the livewell dorset service

Location

Dorchester

Description

Public Health Dorset (PHD) is the public health service supporting Bournemouth, Christchurch and Poole Council and Dorset Council to deliver public health functions and services across the County. Part of Dorset’s Prevention at Scale agenda, LiveWell Dorset is an integrated lifestyle service delivered by PHD. It supports people to make lifestyle changes that will help improve their health. The digital platform encompasses the LiveWell Dorset website, a range of behaviour change tools to help people on their journeys to healthier living, and a customer relationship management system. The platform both supports the operational delivery of the LiveWell Dorset service and is the go-to place for individuals and organisations seeking guidance and resources on behaviour change and health improvement. Having developed this highly bespoke platform over several years,we are ready to take our digital offer to a new and enhanced level with a range of ambitious development objectives. PHD is seeking a provider to help us continue to manage and develop our existing digital platform (including theCRM). The key aspects of the services sought are: • a comprehensive hosting, maintenance and support service; • a partner who will lead the way with web development and CRM technology expertise to help achieve our digital platform development objectives.

Total Quantity or Scope

Public Health Dorset (PHD) is the public health service supporting Bournemouth, Christchurch and Poole Council and Dorset Council to deliver public health functions and services across the county. Part of Dorset’s Prevention at Scale agenda, LiveWell Dorset is an integrated lifestyle service delivered by PHD. It supports people to make lifestyle changes that will help improve their health. This support is offered via a range of means including online self-serve tools, initial assessment and advice, referral to other public health services, signposting to local support and 1:1 LiveWell Coaching. We also support organisations to embed prevention and behaviour change into their practice by delivering training and resources. Our support offers are underpinned by a telephone contact centre and a digital platform. The digital platform encompasses the LiveWell Dorset website, a range of behaviour change tools to help people on their journeys to healthier living, and a Customer Relationship Management (CRM) system. Thus, the platform both supports the operational delivery of the LiveWell Dorset service and is the go-to place for individuals and organisations seeking guidance and resources on behaviour change and health improvement. Having developed this highly bespoke platform over several years, with the latest behavioural science at the heart of what we do, we are ready to take our digital offer to a new and enhanced level with a range of ambitious development objectives for the coming years. We are seeking a provider to help us continue to manage and develop our existing digital platform (including the CRM). The key aspects of the services sought are:

Award Detail

Renewal Options

There are two options to extend the contract of 12 months each.

Award Criteria

CPV Codes

• 72000000 - IT services: consulting, software development, Internet and support

Indicators

• Options are available.
• Award on basis of price and quality.