Customer Relationship Management (CRM) System

Concepts

• customer relation management
• torquay
• torbay council
• customer relationship management
• licensing of an improved customer relationship management
• crm
• system
• opportunities area of the procontract e
• response applicants
• pdf format

Location

Torquay

Description

Torbay Council is intending to enter into an agreement with a provider for the supply, implementation and licensing of an improved customer relationship management (CRM) system. Access to Documents:

Renewal Options

This Contract will be awarded for an initial period of 48 months with the option of a maximum of two further 24 month extensions.

CPV Codes

• 48445000 - Customer Relation Management software package
• 72212445 - Customer Relation Management software development services

Indicators

• Bids should cover the whole contract.
• This is a recurring contract.
• Renewals are available.
• Award on basis of price and quality.

Other Information

In order to provide unrestricted, full, direct and free of charge access to the Tender Documents the Authority is providing the Documents in PDF format in the Opportunities Area of the ProContract e-Tendering portal at www.supplyingthesouthwest.org.uk In order to access amendable versions of the Documents and to submit a response Applicants must be registered as Suppliers on ProContract. Applicants should then express an interest in the opportunity and download the Word and Excel format Documents for completion and submission.