Provision of IT Managed Services

Concepts

• information technology
• high wycombe
• red kite
• new managed service provision
• part of the managed services provision
• number of other services
• consultancy services
• full service desk provision
• ongoing managed services provision
• telecommunications services

Location

High Wycombe

Description

Red Kite’s IT infrastructure currently comprises hardware principally co-located in their current MSP’s datacentre, with some on-site at Red Kite’s Head Office in High Wycombe. Red Kite also has dedicated communications line to the current MSP’s primary and secondary datacentres and takes a number of other services as part of the managed services provision. This contract encompasses two areas — the transition from the current to the new managed service provision and the ongoing managed services provision. The ongoing service will include: — private cloud hosting; — backup and disaster recovery; — full service desk provision, including an on-site resource at RK’s Head Office; — systems monitoring; — support for infrastructure components and triage for 1st line and 2nd line issues across all subjects; and — penetration testing.

Total Quantity or Scope

This contract encompasses two areas — the transition from the current to the new MSP and the ongoing managed services provision. The transition will involve migration of the data and systems to a private cloud platform hosted by the new MSP, secure disposal of the existing hardware and provision of new communication lines to allow connectivity between RK and the new MSP’s datacentres. … Red Kite is implementing a far-reaching program of digital transformation, which includes the intention to migrate as many systems as possible to Software as a Service (SaaS) and public cloud delivery models. The new MSP will therefore also be expected to actively support Red Kite on this journey along the spectrum from colocation to public and/or hybrid cloud, which may begin in as little as 12 months after contract commencement.

Award Detail

Award Criteria

CPV Codes

• 72000000 - IT services: consulting, software development, Internet and support
• 72200000 - Software programming and consultancy services
• 72220000 - Systems and technical consultancy services
• 72222000 - Information systems or technology strategic review and planning services
• 72222300 - Information technology services
• 48500000 - Communication and multimedia software package
• 32500000 - Telecommunications equipment and supplies
• 48000000 - Software package and information systems
• 64200000 - Telecommunications services
• 50312610 - Maintenance of information technology equipment
• 50312600 - Maintenance and repair of information technology equipment
• 72267100 - Maintenance of information technology software
• 72250000 - System and support services
• 72251000 - Disaster recovery services
• 72253000 - Helpdesk and support services
• 72253200 - Systems support services
• 72261000 - Software support services
• 72315000 - Data network management and support services
• 72315100 - Data network support services
• 72600000 - Computer support and consultancy services
• 72610000 - Computer support services
• 72910000 - Computer back-up services

Indicators

• Award on basis of price and quality.

Other Information

(MT Ref:221019)