Digital Outcomes and Specialists 5

Digital outcomes suppliers will help research, test, design, build, release, iterate, support or retire a digital service. Digital outcomes suppliers will — comply with the technology code of practice (https://www.gov.uk/servicemanual/technology/code-of-practice.html), — work according to the government service design manual (https://www.gov.uk/service-manual), — understand what it means to work on one of the discovery, alpha, beta, live or retirement phases outlined in the government service design manual (https://www.gov.uk/service-manual). Examples of recent digital outcomes include: — a discovery phase to create an information systems vision for the business functions of an NHS department, — development of online resources to support medieval history teaching in secondary schools, — the build of an online, front-end billing application to replace a paper-based system for Ministry of Justice, — services will be exclusively delivered by the supplier personnel (where supplier personnel is defined as employees or subcontractors), — any supplier who provide services through an agency model are aware that other CCS agreements are available to offer services as an agency. Digital outcomes suppliers will provide at least one of the following: — performance analysis and data, — security, — service delivery, — software development, — support and operations, — testing and auditing, — user experience and design, — user research.

The Digital specialist’s suppliers provide government departments and teams with specialists for work on a service, programmed or projects. The work they do has a defined scope and deliverable. Digital specialists suppliers will: — only provide specialists from their existing team, — offer evidence of competence in each role if requested by the buyer, — ensure all roles support the government service design manual’s description. (https://www.gov.uk/service-manual/the-team) of what you need to build a successful service. Examples of digital specialist briefs include: — a user researcher for the discovery phase of the prison visits tool, — a delivery manager to work on the transition of the replacement driving licence product from beta to live, — a front-end developer to work on the beta of the MOT recording product, which is part of the MOT registrations service, — services must be exclusively delivered by the supplier personnel (where supplier personnel is defined as employees or sub-contractors), — suppliers who provide services through an agency model are aware that other CCS agreements are available to offer services as an agency. Digital specialists suppliers must provide at least one of the following roles: — agile coach, — business analyst, — communications manager, — content designer, — cyber security consultant, — delivery manager or project manager, — designer, — developer, — performance analyst, — portfolio manager, — product manager, — programme delivery manager, — quality assurance analyst, — service manager, — technical architect, — user researcher— visual designer, — web operations engineer, — data engineer, — data scientist, — data architect.

User research should inform the development of all government digital services. User research studios suppliers must provide: — user research studio hire in the right location on specific dates.

All government digital services will: — use research to develop a deep knowledge of who the service users are and what that means for the design of the service, — have a plan for ongoing user research and usability testing to continuously seek feedback from users to improve the service. User research participants suppliers must provide: — access to user research participants who best reflect the users of a service.

• Digital Outcomes
• Reference: rm1043.5
• Num offers: 999
• Value: £140,000,000

• Digital Specialists
• Reference: rm1043.7
• Num offers: 999
• Value: £575,000,000

• User Research Studios
• Reference: rm1043.7
• Num offers: 999
• Value: £5,000,000

• User Research Participants
• Reference: rm1043.7
• Num offers: 999
• Value: £20,000,000