CAFM, Helpdesk and MI Services

A Contract Award Notice
by LONDON FIRE COMMISSIONER

Source
OJEU
Type
Contract (Services)
Duration
5 year (est.)
Value
£2M
Sector
TECHNOLOGY
Published
12 Feb 2021
Delivery
To 12 Feb 2026 (est.)
Deadline
n/a

Concepts

Location

London

Geochart for 2 buyers and 1 suppliers

2 buyers

1 supplier

Description

The London Fire Commissioner (the Authority) provides fire fighting, rescue, fire safety and certain emergency planning services for the Greater London area. The LFC Authority is the busiest of all the fire services in the United Kingdom managing 102 fire stations together with the headquarters building, the London Operations Control centre and the brigade distribution centre and store.

Total Quantity or Scope

The London Fire Commissioner (the Authority) is looking to conduct a competitive procurement process with a view to identify a supplier to provide a CAFM/Helpdesk/Management Information System service, for a period of 5 years, with an option to extend up to a further 2 years. Expected Contract Mobilisation start date: Autumn 2020. Expected Service Commencement start date: March 2021. The service currently handles 12,000 calls per annum and processes 25 000 planned work orders, 12 000 reactive work orders, managing a total annual spend on quoted works of GBP 4.0 million, all through an existing FM Supply Chain. Communication with the Authority during the tender process will only be via Bluelight portal.

Award Detail

1 Bellrock Property & Facilities Management (Leicester)
  • CAFM, Helpdesk and MI Services
  • Reference: 1
  • Num offers: 3
  • Value: £1,985,762

Award Criteria

Resources 10.0
Help desk service 10.0
CAFM and system software 10.0
Management information and reporting 5.0
Financial management 10.0
Other services 5.0
Mobilisation 5.0
Presentation 5.0
Services fee 35.0
Mobilisation fee 5.0

CPV Codes

  • 72000000 - IT services: consulting, software development, Internet and support
  • 48000000 - Software package and information systems
  • 48612000 - Database-management system
  • 72222200 - Information systems or technology planning services
  • 72253000 - Helpdesk and support services
  • 72253100 - Helpdesk services
  • 72260000 - Software-related services
  • 72310000 - Data-processing services
  • 72313000 - Data capture services
  • 72314000 - Data collection and collation services
  • 72315200 - Data network management services
  • 72321000 - Added-value database services

Indicators

  • Award on basis of price and quality.

Other Information

Bidders are required to register and express their interest only through the Bluelight portal (https://bluelight.eu-supply.com) It is free to register and bidders should receive notification of their registration within 48 hours. Please be aware emails from the portal may be quarantined by email filters. The LFC reserves the right at any time to cease this tendering process.

Reference

Domains