Digital Platform

A Tender Notice
by STROUD DISTRICT COUNCIL

Source
Contracts Finder
Type
Contract (Services)
Duration
3 year
Value
£400K
Sector
TECHNOLOGY
Published
16 Feb 2021
Delivery
17 May 2021 to 16 May 2024
Deadline
23 Mar 2021 17:00

Concepts

Location

Geochart for 1 buyers and 0 suppliers

1 buyer

Description

The Council is planning to deliver significant improvements to its services for Council employees and the communities it serves. It will achieve this by implementing a cloud-based Digital Platform for online services. The Council also plans to adopt an on-going Platform support model that enables it to make niche changes to the Platform, so it is not entirely reliant on the Supplier. In terms of Platform functionality, at a minimum, it must be able to offer: • A customer's account • A strong CRM capability including single view of customer • Case management, workflow and back office integration • Channel shift to increase self-service. Also, it should have a community extranet and an ability to 'push' notifications to Council communities via a range of mobile devices. The Platform will allow the Council to offer services 24 x 7 x 365, in order to improve user satisfaction, with a high proportion of transactions being completed as a single ('straight through') process from front to back office systems. It must also provide customers with regular updates on their requests through automated notifications.

CPV Codes

  • 48000000 - Software package and information systems
  • 72260000 - Software-related services

Indicators

  • Contract is suitable for SMEs.

Other Information

Please view and send messages via the Procument Portal http://www.supplyingthesouthwest.org.uk

Reference

Domains