Golding Homes - Procurement of repairs management software (RMS)

Concepts

• software package
• maidstone
• golding
• procurement of repairs management software
• compliance software
• repairs management system
• rms
• repairs service
• rms system
• scheduling software

Location

South East England: SOUTH EAST (ENGLAND)

Description

Golding Homes are bringing their repairs service "in-house" from a previously fully outsourced service. As part of this exercise, we require to implement a Repairs Management System (RMS) to fully support our teams in delivering an excellent customer service.

Total Quantity or Scope

Golding Homes are looking to procure a repairs management system (RMS) which can interface with existing systems. The procurement is being conducted using competitive route with negotiation but we reserve the right to award as per procurement documentation. This is an accelerated procedure as a result of internal strategic change which requires maintenance of customer safety and satisfaction as a priority. The RMS system is critical to support service delivery. This is envisaged to be a 5 year contract. Additional information: To respond to this opportunity please click here: https://www.delta-esourcing.com/respond/U565ZB66C9

Renewal Options

This is envisaged to be a 5 year contract with the option to extend to a maximum of 8 years dependent upon performance; capability and other measures as set out in the contract documentation

CPV Codes

• 48000000 - Software package and information systems
• 48170000 - Compliance software package
• 48100000 - Industry specific software package
• 48330000 - Scheduling and productivity software package
• 48332000 - Scheduling software package
• 48333000 - Contact management software package
• 48219300 - Administration software package
• 48445000 - Customer Relation Management software package

Indicators

• This is a one-off contract (no recurrence)
• Renewals are available.
• Professional qualifications are sought.
• Staff qualifications are relevant.

Other Information

** PREVIEW NOTICE, please check Find a Tender for full details. ** The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement. For more information about this opportunity, please visit the Delta eSourcing portal at: https://www.delta-esourcing.com/tenders/UK-UK-Maidstone:-Software-package-and-in... To respond to this opportunity, please click here: https://www.delta-esourcing.com/respond/U565ZB66C9 GO Reference: GO-2021225-PRO-17845403