Interactive Voice Recognition (IVR) Response Communications

A Contract Award Notice
by DEPARTMENT FOR EDUCATION

Source
Contracts Finder
Type
Contract (Services)
Duration
1 year
Value
£48K
Sector
TECHNOLOGY
Published
01 Mar 2021
Delivery
21 May 2020 to 20 May 2021
Deadline
01 May 2020 12:00

Concepts

Location

Geochart for 1 buyers and 1 suppliers

1 buyer

1 supplier

Description

The implementation of a customer centric Interactive Voice Response (IVR) process to support the service. This will utilise natural speech technology to predict caller intent and route calls to the most relevant self-service platform to ensure customer assurance, reduce call abandonment and reduce call duplication.

Award Detail

1 Mazaru (Uxbridge)
  • Value: £47,800

CPV Codes

  • 48314000 - Voice recognition software package

Indicators

  • Contract is suitable for SMEs.

Reference

Domains