ITT For the Provision of an Out of Hours Call Handling Service for the RBH Repairs Service

A Tender Notice
by ROCHDALE BOROUGHWIDE HOUSING LIMITED

Source
Contracts Finder
Type
Contract (Services)
Duration
2 year
Value
£60K
Sector
BUSINESS
Published
03 Mar 2021
Delivery
03 May 2021 to 02 May 2023
Deadline
24 Mar 2021 17:00

Concepts

Location

Geochart for 1 buyers and 0 suppliers

1 buyer

Description

Background Rochdale Boroughwide Housing's responsive repairs service is one of our most important functions as a landlord and we aim to deliver the service to a high standard which meets the needs of our tenants. Responsive repairs can be defined as "works to rectify or maintain a component in the fabric of the home which is faulty or requires a repair for which the Landlord is responsible". It is our aim to deliver an efficient, effective and value for money responsive repairs service that complies with all relevant legislative and regulatory requirements. Our repairs policy covers all areas with regards to the maintenance and upkeep of RBH properties, excluding gas servicing and empty properties maintenance. It clarifies the landlord and tenant responsibilities under the tenancy agreement and the service standards customers can expect from RBH. Our intention is to deliver the service effectively and efficiently in order to optimise the financial resources available to invest in the service.

CPV Codes

  • 79512000 - Call centre

Other Information

Please note that all correspondence must take place via the messaging service on www.the-chest.org.uk Access to tender documentation http://www.the-chest.org.uk

Reference

Domains