Voice Platform

A Contract Award Notice
by WEST LANCASHIRE BOROUGH COUNCIL

Source
Contracts Finder
Type
Contract (Products)
Duration
3 year
Value
£72K
Sector
TECHNOLOGY
Published
08 Mar 2021
Delivery
01 Apr 2021 to 31 Mar 2024
Deadline
05 Mar 2021 23:59

Concepts

Location

Geochart for 1 buyers and 1 suppliers

1 buyer

1 supplier

Description

The contract relates to the Voice Platform for the Customer Contact Centre that provides a primary point of contact for customers of WLBC. The voice platform is a telephony solution and is an integral part of the Council's Customer Relation Management (CRM) solution.

Award Detail

1 3Clogic (Rockville)
  • Value: £71,574

CPV Codes

  • 32552310 - Digital telephone exchanges
  • 48000000 - Software package and information systems
  • 64000000 - Postal and telecommunications services

Indicators

  • Contract is suitable for SMEs.

Reference

Domains