Contact Centre Services

A Contract Award Notice
by STUDENT LOANS COMPANY LIMITED

Source
Contracts Finder
Type
Contract (Services)
Duration
4 year
Value
£51M
Sector
PROFESSIONAL
Published
11 Mar 2021
Delivery
31 Mar 2021 to 30 Mar 2025
Deadline
04 Mar 2021 00:00

Concepts

Location

Geochart for 1 buyers and 1 suppliers

1 buyer

1 supplier

Description

The provision of Customer Services via telephony and potentially other communication channels, in addition they may provide the following: •management of customer contact through social media channels, secure messaging and chatbots •ad-hoc administration work to support account processing •additional blended work to support contact and repayments processing •outbound calling •web chat

Award Detail

1 Teleperformance (Bristol)
  • Value: £50,600,000

CPV Codes

  • 79342300 - Customer services

Other Information

Please follow this link to view the notice https://www.delta-esourcing.com/delta/respondToList.html?noticeId=576457725

Reference

Domains