Customer Engagement Centre

A Contract Award Notice
by DEPARTMENT FOR EDUCATION

Source
Contracts Finder
Type
Contract (Services)
Duration
5 year
Value
£38M
Sector
PROFESSIONAL
Published
11 Mar 2021
Delivery
02 Aug 2021 to 01 Aug 2026
Deadline
09 Oct 2020 13:00

Concepts

Location

Geochart for 1 buyers and 1 suppliers

1 buyer

1 supplier

Description

The Department for Education (DfE) acting through the Education and Skills Funding Agency (ESFA) has awarded a single supplier contract to deliver the Customer Engagement Centre Service (CEC). The service shall provide a digital-first, Omni-Channel model designed around User needs, delivered through a responsive, agile and flexible CEC Supplier. The service shall provide consolidated customer interactions, develop a common approach to customer experience and streamline delivery making best use of modern technologies while capitalising on development within the industry. The service provider will act as a 'Strategic Partner' to the Department, operating dynamically for the duration of the Call Off Contract Period, working collaboratively to deliver on changing operational objectives and strategic priorities.

Award Detail

1 Arvato (London)
  • Value: £37,639,285

CPV Codes

  • 79416000 - Public relations services

Reference

Domains