Delivery of the Online Consultations System to the GP Practices

A Contract Award Notice
by SOUTH CENTRAL AND WEST COMMISSIONING SUPPORT UNIT

Source
Contracts Finder
Type
Contract (Services)
Duration
2.5 year
Value
£92K
Sector
TECHNOLOGY
Published
24 Mar 2021
Delivery
30 Sep 2019 to 29 Mar 2022
Deadline
11 Jun 2019 00:00

Concepts

Location

Geochart for 1 buyers and 1 suppliers

1 buyer

1 supplier

Description

As part of its Digital Transformation Strategy, NHS England is encouraging the use of technology to empower patients and make it easier for clinicians to deliver high quality care, enabling patients to seamlessly navigate services. Online consultation for patients using GP practices is a contribution to this ambition. The CCG have committed to undertake a six month pilot with up to six GP practices. Analysis will be undertaken during this phase to better understand benefits. Depending on the outcome, the CCG will decide on the full rollout to the remaining practices who would like to engage. Across west Essex, we currently have 3 localities - Epping, Harlow and Uttlesford, comprised of 32 GP Member Practices serving a population of approximately 310,000 registered patients between them, with a vast variety of demographics from practice to practice. Objectives of online consultation implementation: • Reduce unnecessary appointments by directing patients to most efficient intervention • Reduce GP / staff workloads as patients are able to access right person or service first time • Reduce wait times for routine appointments • Improve patient experience by providing improved service navigation • Reduce queues at reception desks for busy practices by offering digital access • Reduce the number of incoming phone calls by offering digital access to resolve queries • Enable patients to manage their own health conditions as appropriate • Provide additional digital channel to conduct consultations This procurement is being carried out by NHS South, Central and West Commissioning Support Unit (SCW) on behalf of the Commissioners.

Award Detail

1 Doctorlink (Hildenborough)
  • Value: £91,800

CPV Codes

  • 48000000 - Software package and information systems
  • 72000000 - IT services: consulting, software development, Internet and support

Indicators

  • Contract is suitable for SMEs.

Reference

Domains