Customer Lab Installation Requirement

A Contract Award Notice
by H M REVENUE & CUSTOMS

Source
Contracts Finder
Type
Contract (Services)
Duration
1 year
Value
£35K
Sector
PROFESSIONAL
Published
25 Mar 2021
Delivery
16 Mar 2021 to 15 Mar 2022
Deadline
12 Mar 2021 17:00

Concepts

Location

Geochart for 1 buyers and 1 suppliers

1 buyer

1 supplier

Description

HMRC's Customer Insight & Design Directorate (CIDD) leads HMRC's service design capability and exists to deliver and apply good customer insight into the ongoing optimisation and improvement of live services. CIDD's Customer Lab is an internal social and market research delivery function that provides small-medium scale research to support that work. The Lab is owned and run by the Behaviour, Insight & Research team. In 2021 CIDD's two existing Customer Labs, in Shipley and Canary Wharf, will be moved to Salford and Stratford respectively. HMRC required a technical specialist to lead the decommissioning of the existing Labs and the transferral, procurement and installation of Lab technology to Stratford and Salford.

Award Detail

1 Ube (London)
  • Value: £35,000

CPV Codes

  • 73000000 - Research and development services and related consultancy services

Indicators

  • Contract is suitable for SMEs.

Other Information

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Reference

Domains