ID 3170614 DfE - Enquiry Handling Service for the Go For It Programme

Concepts

• business services
• enquiry handling service for the go for it programme
• belfast
• antrim
• ballymena
• lisburn
• craigavon
• enniskillen
• bangor
• derry

Location

Lisburn

Description

Lisburn and Castlereagh City Council (LCCC) is acting on behalf of the 11 Northern Ireland Councils to appoint a Contractor to deliver an Enquiry Handling Service to support the Go For It Programme. The primary aim of the enquiry handling service is to facilitate the projected 5,701 enquiries annually.

Award Detail

Award Criteria

CPV Codes

• 79000000 - Business services: law, marketing, consulting, recruitment, printing and security
• 79512000 - Call centre
• 79510000 - Telephone-answering services
• 64000000 - Postal and telecommunications services
• 32000000 - Radio, television, communication, telecommunication and related equipment

Indicators

• Award on basis of price and quality.

Other Information

The successful Contractor’s performance on this Contract will be managed as per the specification and regularly monitored (see Procurement Guidance Note 01/12 - Contract Management - Procedures and Principles). Contractors not delivering on contract requirements is a serious matter. It means the public purse is not getting what it is paying for. If a contractor fails to reach satisfactory levels of contract performance they will be given a specified time to improve. If, after the specified time, they still fail to reach satisfactory levels of contract performance, the matter will be escalated to senior management in CPD for further action. If this occurs and their performance still does not improve to satisfactory levels within the specified period, it may be regarded as an act of grave professional misconduct and they may be issued with a Notice of Unsatisfactory Performance and this Contract may be terminated. A central register of such Notices for supplies and services contracts will be maintained and published on the CPD website. Any contractor in receipt of a Notice of Unsatisfactory Performance will be required to declare this in future tender submissions for a period of three years from the date of issue of the Notice. It may also result in the contractor being excluded from all procurement competitions being undertaken by Centres of Procurement Expertise on behalf of bodies covered by the Northern Ireland Procurement Policy.