Preliminary Market Consultation for an Integrated CRM System - The Royal Albert Hall

Concepts

• royal albert hall
• preliminary market consultation
• software package
• formal preliminary market consultation exercise
• integrated crm system
• information systems
• market suppliers
• providers of crm
• integrated customer database
• functional crm software application

Location

LONDON

Description

The Royal Albert Hall is seeking responses from market suppliers and providers of CRM integrated software solutions to participate in a formal Preliminary Market Consultation exercise. Preliminary Market Consultation (PMC) is a “pre-procurement” process that enables contracting authorities and/or procurement agents acting on behalf of contracting authorities that are subject to the Public Contract Regulations 2015 to seek responses from the market in transparent, fair and equitable manner. The preliminary market consultation is an opportunity to influence the potential future shape and solution of a future procurement process. This process is not a procurement process, although it may form part of a procurement in the future. Further details are available in the Preliminary Market Consultation documents available to download via Delta eSourcing.

Total Quantity or Scope

The Royal Albert Hall are inviting market providers to provide consultation, comments and proposed solutions as part of a preliminary market consultation for a fully functional CRM software application, incorporating an integrated customer database and a full relationship management suite, for supporting CRM, Marketing, Fundraising, Retail and Admissions, Event Upsells, Memberships, and e-Commerce (including mobile sales and ticketing) with the included functionality of restaurant bookings also. Further information is available in the Preliminary Market Consultation documents available via Delta e-Sourcing. The deadline for submitting PMC responses is 12noon Monday 26th April 2021.

CPV Codes

• 48000000 - Software package and information systems
• 48445000 - Customer Relation Management software package
• 72212445 - Customer Relation Management software development services

Indicators

Other Information

It should be noted that 2buy2.com Ltd is acting as Procurement Agent on behalf of The Royal Albert Hall for this process only. This Preliminary Market Consultation is not a procurement process in it's own right and will not result in a formal contract between respondees and The Royal Albert Hall. The central requirement is for a fully functional CRM software application, incorporating an integrated customer database and a full relationship management suite, for supporting CRM, Marketing, Fundraising, Retail and Admissions, Event Upsells, Memberships, and e-Commerce (including mobile sales and ticketing). There is also a need functionality to enable restaurant bookings. For more information about this opportunity, please visit the Delta eSourcing portal at: https://www.delta-esourcing.com/tenders/UK-UK-London:-Software-package-and-infor... To respond to this opportunity, please click here: https://www.delta-esourcing.com/respond/Q8768Q3355 GO Reference: GO-2021329-PRO-18003167