The Provision of a Strategic Customer Contact Platform (SCCP) and Speech Interactive Voice Response (IVR) Solution

A Contract Award Notice
by SOUTH GLOUCESTERSHIRE COUNCIL

Source
OJEU
Type
Contract (Supply)
Duration
3 year (est.)
Value
£483K-£1M
Sector
TECHNOLOGY
Published
31 Mar 2021
Delivery
To 30 Mar 2024 (est.)
Deadline
n/a

Concepts

Location

Yate

Geochart for 2 buyers and 1 suppliers

2 buyers

1 supplier

Description

The provision of a strategic customer contact platform (SCCP) and Speech Interactive Voice Response (IVR) solution.

Award Detail

1 Modality Systems (St Albans)
  • Reference: dn419194
  • Num offers: 5
  • Value: £483,143.0-£1,320,395
  • Contractor is an SME.

Award Criteria

Ability to meet requirements 50.0
Whole life cost 50.0

CPV Codes

  • 48333000 - Contact management software package
  • 48314000 - Voice recognition software package
  • 48512000 - Interactive voice response software package

Indicators

  • Award on basis of price and quality.

Reference

Domains