IT Service Management System

A Contract Award Notice
by JISC

Source
OJEU
Type
Contract (Supply)
Duration
3 year (est.)
Value
£1M
Sector
TECHNOLOGY
Published
06 Apr 2021
Delivery
To 05 Apr 2024 (est.)
Deadline
n/a

Concepts

Location

Bristol

Geochart for 2 buyers and 1 suppliers

2 buyers

1 supplier

Description

Jisc is in the marketplace to replace the existing multiple instances of ServiceDesk tools with a single ITSM platform to deliver all customer and internal services. This will include industry standard and best practise functionality for asset management. This procurement and subsequent implementation is part of a wider vision to implement an operations centre and single customer contact solution. Please see Invitation to Tender document for full details.

Award Detail

1 Freshworks (San Mateo)
  • IT Service Management System
  • Reference: 1
  • Num offers: 11
  • Value: £1,250,000

Award Criteria

Quality 80.0
PRICE 20.0

CPV Codes

  • 48000000 - Software package and information systems

Indicators

  • Award on basis of price and quality.

Reference

Domains