IT Service Management System
A Contract Award Notice
by JISC
- Source
- OJEU
- Type
- Contract (Supply)
- Duration
- 3 year (est.)
- Value
- £1M
- Sector
- TECHNOLOGY
- Published
- 06 Apr 2021
- Delivery
- To 05 Apr 2024 (est.)
- Deadline
- n/a
Concepts
Location
Bristol
Geochart for 2 buyers and 1 suppliers
2 buyers
- Jisc Bristol
1 supplier
- Freshworks San Mateo
Description
Jisc is in the marketplace to replace the existing multiple instances of ServiceDesk tools with a single ITSM platform to deliver all customer and internal services. This will include industry standard and best practise functionality for asset management. This procurement and subsequent implementation is part of a wider vision to implement an operations centre and single customer contact solution. Please see Invitation to Tender document for full details.
Award Detail
1 | Freshworks (San Mateo)
|
Award Criteria
Quality | 80.0 |
PRICE | 20.0 |
CPV Codes
- 48000000 - Software package and information systems
Indicators
- Award on basis of price and quality.
Reference
- OJEU 172629-2021