New Build Customer Care Call Handling and Contractor Management Service

Concepts

• building installations
• sale
• trafford housing trust
• monitor contractor performance
• new build customer care call handling and contractor management service
• call centre
• contractor management service
• above described service
• customer calls
• sub contractors

Location

United Kingdom: THT's properties are based in the North West of England. We will require a 4 hour response time for emergency repairs.

Description

Trafford Housing Trust (THT) are looking for a single supplier to handle customer calls in relation to new build defects. The successful supplier will liaise with both contractors and sub contractors. They will be required to manage and monitor contractor performance, liaise with customers and THT. Performance reporting and monitoring will be required as well as the ability to provide adhoc / emergency repairs as required.

Total Quantity or Scope

To provide the above described service to 600+ properties across multiple sites and contractors. Additional information: Trafford Housing Trust will be hosting some information sessions to help suppliers understand the scope and timescales of this opportunity. If you wish to attend one of these sessions please express an interest to sophie.mills@traffordhousingtrust.co.uk before Friday 23rd April 2021. Sessions will be held in the last week of April.

CPV Codes

• 50700000 - Repair and maintenance services of building installations
• 79512000 - Call centre

Other Information

** PREVIEW NOTICE, please check Find a Tender for full details. **