Non-Emergency Patient Transport Services — West Essex Clinical Commissioning Group

Concepts

• health services
• epping
• nepts
• emergency patient transport services
• west essex clinical commissioning group
• non-emergency patient transport services
• patient transport vehicles
• east of england ambulance service nhs trust
• patient transport services
• non-emergency patient transport service

Location

Epping

Description

This is a contract award notice which follows publication of a Voluntary Ex-Ante Transparency Notice published on 19 March 2021 (reference OJ S: 2021/S 055-140292) setting out the intention of the contracting authority to award a 12-month contract (with the option to extend for a further 12 months) for the provision of non-emergency patient transport services to its incumbent provider, East of England Ambulance Service NHS Trust (EEAST).

Total Quantity or Scope

This follows previous Notices placed in OJEU relating to the extension of the contract with EEAST for these services (VEAT 2020/S 048-114897 published on 9 March 2020 and Contract Award Notice (2020/S 096-230726 published 18 May 2020). The Non-Emergency Patient Transport Service (NEPTS) takes patients to and from their homes, to their care provider, for planned appointments and treatment. Access to NEPTS is restricted by eligibility criteria, but at a high level are for those patients who: — have a condition such that they need additional medical support during their journey, — find it difficult to walk, — are the parents, guardians, or children, of patients who need transport. The current NEPTS contract in West Essex is due to expire on 31 March 2022. The contracting authority has plans to procure the service in collaboration with the Hertfordshire Clinical Commissioning Groups to create an Integrated Care System (ICS) wide service. A project team was established to progress this procurement process, through discussions it has been identified that it is likely that the service models will change in line with other transformation programmes being implemented, on which the success of this project is dependent on the outcomes. This will ensure that urgent and emergency journeys are fully considered to ensure gaps in current service provision are considered and commissioned appropriately. This requires significant commissioning and operational work with the acute and community providers at a time when operational capacity is dedicated to managing and recovering from the pandemic. The new 1-year contract is awarded covering the period 1 April 2022 to 31 March 2023, with the option to extend for a further year (to 31 March 2024), which is the subject of this Contract Award Notice. The value of the contract set out within this notice is the estimated value for the potential 2-year period. The value of the 1-year contract is c. GBP 2 million.

Award Detail

Renewal Options

The contract includes the option to extend for a further year from 1 April 2023 to 31 March 2024.

Award Criteria

CPV Codes

• 85100000 - Health services
• 34114122 - Patient-transport vehicles

Indicators

• Options are available.
• Award on basis of price and quality.

Legal Justification

Through discussions in progressing the procurement it has been identified that it is highly likely that the required service model for the NEPTS service will change when the outpatient modernisation programme is fully implemented and transport needs from this contract through urgent journeys to emergency journeys need to be fully considered to ensure current gaps in service provision are considered and commissioned appropriately. This will require significant commissioning and operational work with both Acute and Community providers at a time when operational capacity is dedicated to managing and recovering from the pandemic. Therefore, it is likely that if the service is procured now the service will not achieve the outcomes required for the Hertfordshire and West Essex system as this work is dependent on the outputs from other transformational programmes currently ongoing across the ICS. An extension to the contract will allow the transformational work to be completed to feed into the design of the new NEPTS service, ensuring that it is fit for purpose and can meet the needs of patients into the future.