IT Support Services to GP Practices across Kingston

Concepts

• kingston
• it support services
• information technology
• provision of it support services
• primary care gp it services
• gp practices
• service desk
• managed it service
• general practices sites
• device support

Location

Kingston

Description

Provision of IT support services to GP Practices for the Kingston Borough focusing on: - Service Desk - Account Management - WiFi - LAN Infrastructure - HSCN Management - NHSMail - PC/Server Support - Registration Authority

Total Quantity or Scope

Primary Care GP IT services to the Kingston Borough for 25 sites (practices and/or branch sites) via an DSP toolkit level 2 certified partner, accredited to ISO/IEC 27001:2013. The service will provide a managed IT service to General Practices sites to include Service Desk, LAN/WAN infrastructure, HSCN management, device support, printing support, service maintenance and support, data hosting, CareCERT response, registration authority. Additional information: Value of 6 month contract £177,477 to run 1st April 2021 until 30th September 2021 with the total potential value of £354,954 relevant should the contract be extended until 31st March 2022.

Award Detail

Renewal Options

Interim 6 month contract with rights reserved for this to be extended for up to a further 6 months (12 months maximum)

Award Criteria

CPV Codes

• 72000000 - IT services: consulting, software development, Internet and support

Indicators

• Options are available.

Legal Justification

NHS South West London CCG has a responsibility to ensure local GPs within the Kingston borough have continuity of IT technical support to enable front-line delivery of primary care clinical services to local patients. The CCG has assessed a need to allow some additional time, following recent and ongoing COVID pandemic response, to agree with local GPs the future substantive service delivery solution. As such, an interim 6 month contract is being awarded to the incumbent provider, recognising the risks that would be associated with making a change to the current relationships and support arrangements at this time, and assessing the current supplier as having the required local knowledge, infrastructure and working relationships to support the local GPs. The CCG plans to decide upon its future requirements during this interim contract period, to then inform an appropriate process to establish a future substantive contractual solution.

Other Information

** PREVIEW NOTICE, please check Find a Tender for full details. ** Direct award of an interim 6 month contract to an incumbent provider, to afford the Contracting Authority sufficient time to complete a review of future substantive approach.