Variation to Contract - ITSM Service desk Tool

A Contract Award Notice
by COMPETITION AND MARKETS AUTHORITY

Source
Contracts Finder
Type
Contract (Services)
Duration
9.5 month
Value
£16K
Sector
TECHNOLOGY
Published
27 Apr 2021
Delivery
26 Apr 2021 to 11 Feb 2022
Deadline
15 Feb 2021 00:00

Concepts

Location

Geochart for 1 buyers and 1 suppliers

1 buyer

1 supplier

Description

Variation - option within the contract to extend by 12 months. The CMA wishes to engage with a single supplier to work with and deliver step changes in our current IT Service Management model. This particular element is to implement a best in class ITSM tool to enable a better customer experience for our Business users and help to transfer from a reactive to a proactive support environment.

Award Detail

1 Phoenix Software (York)
  • Value: £15,800

CPV Codes

  • 48218000 - License management software package

Indicators

  • Contract is suitable for SMEs.

Reference

Domains