Contract for PCI Secure Telephone Payments Solution

Concepts

• gateshead
• information technology
• pci secure telephone payments solution
• payment channels
• such card payments
• dedicated pci network
• payment
• pci
• payment card industry
• payments

Location

Gateshead

Description

Notice of abandonment of procurement. In accordance with Regulation 55 (1) Public Contracts Regulations 2015 we advise you that we no longer intend to continue with this competitive procurement process commenced by the OJEU Notice dispatched on 18 December 2020 under reference 2020/S 247-615646 for the above contract for the following reason: Due to a change in knowledge and factual circumstance it appears to the Council that our tender requirements for this procurement were flawed and exposed the Council to unknown technical and cost implications.

Total Quantity or Scope

Gateshead Council (the Council) provides paid for services to the citizens of Gateshead. As a result, the Council has set up several payment channels for its customers. Some of these channels allow payment to be made by credit or debit cards. Any such card payments must comply with Payment Card Industry (PCi) standards. The Council has a dedicated PCi network for the card taking process and has moved its card taking application into a Cloud environment thereby reducing the scope of PCi requirements. However, payments taken over the phone remain an area of potential risk. The Council was seeking a solution to allow employees and Customer Service Agents to take customer not present (MOTO) payments over the phone whilst descoping remaining PCi requirements.

Award Detail

Renewal Options

This contract has options to extend for a further 2 x 12-month periods.

Award Criteria

CPV Codes

• 72000000 - IT services: consulting, software development, Internet and support

Indicators

• Options are available.
• Award on basis of price and quality.