Libraries NI - Provision of Managed IT Services under the e3 Project

A Tender Notice

Find a Tender
Contract (Services)
7 year
05 May 2021
To 25 Jun 2029 (est.)
07 Jun 2021 14:00



Northern Ireland:

Geochart for 1 buyers and 0 suppliers

1 buyer


The e3 Project has been established to secure a strategic partner (SP) who will deliver modern and innovative IT services to Libraries NI. The project is focussed on delivering a strong working relationship between Libraries NI and the SP who can develop services that meet the needs of specific business areas and can integrate them into an overall corporate solution. Initially the requirement is to manage the legacy services for a period of time whilst planning and implementing new systems and services. It is envisaged this will entail a combined transition and transformation phase and it is essential that continuity of day to day library services is maintained throughout. The Contract will replace the current e2 contract and exit and transfer plans are in place to facilitate a smooth transition. There will be a technology refresh required at various points in the Contract and the SP will be asked to assist by providing expert input and evaluation of emerging technologies that could benefit the delivery of library services. Key to the objectives of e3 are: a) Public computer access b) Corporate desktop build, including peripherals c) Library Management System d) Cash Management System e) Self service functions including library management services and printing f) Virtual library service, including library management services g) Corporate services h) Effective management information and business intelligence systems to inform decision making These systems are deemed essential in conducting the business of LNI. In delivering its current scope of corporate and operational service requirements, Libraries NI utilises a range of IS/IT systems. Advances in technology continue to be a key factor in the drive to improve services, reduce costs and match levels of provision to the needs of customers. ICT is an essential and integral element of every aspect of the work of Libraries NI and is critical to ensuring that it can deliver its statutory duty ‘to provide a comprehensive and efficient public library service for persons living, working or studying in Northern Ireland’. Specifically ICT: • supports the purchase, management and lending of books and other resources across the Libraries NI network of 98 static libraries, as well as mobile libraries; • provides customers with access to high speed network provision, coupled with free Wi-Fi and access to computers in every static library which enables customers to access information and promotes learning; • delivers virtual library services, which can be accessed from home; • delivers corporate services; • supports internal and external communication; and • provides data which is essential to governance. e3 is the proposed mission critical programme to ensure Libraries NI has the necessary ICT infrastructure and services to support the delivery of library services beyond the end of the current service provision contract (e2). Further information on the contract requirements and the procurement process are available in the Project Description and Requirements and the Information Memorandum.

Total Quantity or Scope

Additional information: A selection process will be used to identify economic operators, who having submitted a response to the Selection Questionnaire, sufficiently demonstrate to the Department’s satisfaction the appropriate technical and professional ability,. economic, financial and legal standing to meet the requirements of the Contract

Renewal Options

The contract is for a 7 year period with the option to extend for a further 3 periods of up to 12 months each.

CPV Codes

  • 72000000 - IT services: consulting, software development, Internet and support
  • 48311100 - Document management system
  • 48161000 - Library management system
  • 72253000 - Helpdesk and support services
  • 30238000 - Library automation equipment
  • 30213000 - Personal computers
  • 72212482 - Business intelligence software development services
  • 39000000 - Furniture (incl. office furniture), furnishings, domestic appliances (excl. lighting) and cleaning products
  • 72320000 - Database services
  • 72268000 - Software supply services
  • 72230000 - Custom software development services
  • 72227000 - Software integration consultancy services
  • 48810000 - Information systems
  • 48800000 - Information systems and servers
  • 48000000 - Software package and information systems
  • 72250000 - System and support services
  • 72222300 - Information technology services
  • 50324100 - System maintenance services
  • 72212422 - Software development services suites
  • 72212517 - IT software development services
  • 72253200 - Systems support services
  • 72500000 - Computer-related services
  • 32400000 - Networks
  • 32500000 - Telecommunications equipment and supplies
  • 79800000 - Printing and related services
  • 30230000 - Computer-related equipment
  • 64200000 - Telecommunications services
  • 32320000 - Television and audio-visual equipment
  • 79991000 - Stock-control services
  • 79910000 - Management holdings services
  • 72260000 - Software-related services


  • This is a one-off contract (no recurrence)
  • Options are available.
  • Renewals are not available.

Other Information

** PREVIEW NOTICE, please check Find a Tender for full details. ** This competition is being conducted in accordance with the Public Contracts Regulations 2015 (“the Regulations”) and Libraries NI will seek to use the competitive dialogue procedure which is governed by Regulation 30 of the Regulations. Further information on. the competition and how the dialogue phase will be structured will be set out in the Information Memorandum and the Instructions for Competitive Dialogue (ICD) which will be issued to those economic operators who advance in the procurement following the evaluation of the responses to. the Selection Questionnaire. In addition to the optional services, Libraries NI reserves the right to modify and vary the contract to provide for additional services that are complementary to the services to be provided under the Contract in order to address future functions and requirements and/or additional ICT requirements, such as:. - . . Services that allow for enhancements and developments to be created, implemented and maintained throughout the system;. - Services that. allow for new service modules to be added to the system;. - Services that develop, assist, maintain and improve the functionality of the. system;. - Services to facilitate, assist and support the integration of the system with other systems used by Libraries NI.. . Services to support the inclusion and maintenance of additional users of the system;. . Services to communicate and correspond with stakeholders and users of the system, such as electronic messaging and postal services;.. . Services providing for and enabling adjustments to the system to reflect legislative, operational and technological developments.. . . Following the award of the Contract, Libraries NI reserves the right to resort to the negotiated procedure without prior publication of a contract. notice pursuant to Regulation 32 (9) of the Regulations.. Please note that any date given in Section IV above is a best estimate at the. time of dispatch of this notice. Libraries NI reserves the right to extend any such date.. The cost of responding to the Information Memorandum and the Selection Questionnaire and any subsequent participation in the procurement will be borne solely by the participating economic operator. . . Economic operators should note that Libraries NI reserves the right to cancel this procurement process at any stage. . . Buy Social clauses may apply to this contract requiring the successful supplier to deliver measurable targets for the employment of 'new entrant trainees'. The term ‘new entrant trainee’ includes apprentices, professional trainees, student placements and trainees in support and administration roles. Further information on the inclusion of Buy Social clauses can be accessed at http://.