Online counselling and wellbeing support for young people in Brent

Concepts

• health services
• cnwl
• young people
• wellbeing support
• support service
• direct counselling support
• emotional wellbeing
• online counselling
• immediate support
• brent

Location

Description

The service delivers interventions for young people with low level mental health issues. The service is for Ages 11-25 and is 24HR web-based providing Online counselling support service and a text-based service with qualified counsellors. The aims and objectives of the service are: • To help children and young people with mental health problems improve their outcomes at the earliest opportunity before these problems escalate • To provide age appropriate information and advice/signposting • To deliver measurable improvements in the emotional and mental health of children and young people • To provide fast, easy and free access to online counselling for children and young people at time suited to children and young people • To provide direct counselling support to assist the recovery of children and young people with emotional or mental health concerns preventing where relevant referral into CAMHS • To provide support to children that are assessed by CNWL and awaiting treatment through an agreed working protocol • To support service users with more complex mental health concerns by making appropriate referrals to CAMHS when required • To demonstrate that children and young people are satisfied with the care and support they receive from the service • To demonstrate Best Value service delivery • To offer immediate support to service users from point of registration with no waiting for an intervention thus helping to prevent the escalation of concerns • To reduce the stigma associated with physically accessing a mental health service by offering support online. • To promote and improve integrated partnership and collaborative care across agencies, to reduce the demand on specialist children's services, particularly CAMHS and social care • To improve the knowledge and capacity of schools to identify and address emotional wellbeing and mental health problems through good engagement and promoting a whole-school approach

Award Detail

CPV Codes

• 85100000 - Health services

Indicators

• Contract is suitable for SMEs.
• Contract is suitable for VCOs.

Other Information

An existing contract is being modified to effect a 16 days extension to allow the future model of care to be considered by commissioners. his contract modification is assessed to be proportionate and lawful under Regulation 72(1)(b)