Customer Experience Tracking Study

A Contract Award Notice
by ORDNANCE SURVEY LTD

Source
OJEU
Type
Contract (Services)
Duration
5 year (est.)
Value
£333K
Sector
PROFESSIONAL
Published
21 May 2021
Delivery
To 21 May 2026 (est.)
Deadline
n/a

Concepts

Location

Southampton

Geochart for 1 buyers and 1 suppliers

1 buyer

1 supplier

Description

OS requires a supplier capable of delivering customer tracking and actionable insights about important aspects of the customer experience.

Total Quantity or Scope

OS is going through a period of change and transformation that requires: a customer-centric focus; the provision of new data and services; and an extension our reach internationally. To help drive customer improvements and monitor our performance during this change, OS requires a supplier capable of delivering actionable insights about important aspects of the customer experience.

Award Detail

1 Kantar (London)
  • Num offers: 6
  • Value: £330,000

Award Criteria

Quality 90.0
PRICE 10.0

CPV Codes

  • 79310000 - Market research services

Indicators

  • Award on basis of price and quality.

Other Information

The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement. To view this notice, please click here: https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=594308224 Go reference: GO-2021517-PRO-18254719

Reference

Domains