New Homes Ombudsman Service

A Tender Notice
by NEW HOMES QUALITY BOARD

Source
Contracts Finder
Type
Contract (Services)
Duration
5 year
Value
£8M
Sector
BUSINESS
Published
26 May 2021
Delivery
01 Nov 2021 to 31 Oct 2026
Deadline
21 Jun 2021 17:00

Concepts

Location

Geochart for 1 buyers and 0 suppliers

1 buyer

Description

The successful tenderer will be required to establish the NHOS and manage investigations that are referred to it. In addition, the New Homes Ombudsman Service will be expected to provide management information to the NHQB and attend board meetings to report on its progress. It will also be required to liaise with the housebuilding industry and promote its services to the industry whilst managing the customer interface. The establishment of a NHOS is a move that has been committed to by Government, and was the number one recommendation made by the All-Party Parliamentary Group in its report (Better redress for homebuyers - June 2018) on the quality and redress issues experienced by customers of new build homes. The UK Government is supportive of the voluntary proposal being developed and takes into account planned legislative developments, such as the draft Building Safety Bill (July 2020). The NHQB is in discussions with the devolved administrations in Scotland and Wales with a view to ultimately introducing the arrangements on a UK wide basis. https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attac... Accessible.pdf Should the Building Safety Bill come into legislation as drafted, developers will be required to become, and remain, members of a NHOS.

CPV Codes

  • 75100000 - Administration services

Indicators

  • Contract is suitable for SMEs.
  • Contract is suitable for VCOs.

Other Information

Any questions about this tender exercise should be submitted by email to info@nhqb.org.uk including any requests to participate in the tender exercise. It will be a staged process with tenderers requested to complete an initial Selection Questionnaire which can be obtained by application to the above e-mail address. Draft contract specification Services Specification NHQB 26.05.21.docx

Reference

Domains