New Homes Ombudsman Service

Concepts

• administration services
• nhos
• new homes ombudsman service
• customers of new build homes
• draft building safety bill
• housing administration
• establishment of a nhos
• uk government
• party parliamentary group
• management information

Location

North East England:

Description

New Homes Ombudsman Service

Total Quantity or Scope

The successful tenderer will be required to establish the NHOS and manage investigations that are referred to it. In addition, the NHOS will be expected to provide management information to the NHQB and attend board meetings to report on its progress. It will also be required to liaise with the housebuilding industry and promote its services to the industry whilst managing the customer interface. The establishment of a NHOS is a move that has been committed to by Government, and was the number one recommendation made by the All-Party Parliamentary Group in its report (Better redress for homebuyers - June 2018) on the quality and redress issues experienced by customers of new build homes. The UK Government is supportive of the voluntary proposal being developed and takes into account planned legislative developments, such as the draft Building Safety Bill (July 2020). The NHQB is in discussions with the devolved administrations in Scotland and Wales with a view to ultimately introducing the arrangements on a UK wide basis. https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attac... Accessible.pdf Should the Building Safety Bill come into legislation as drafted, developers will be required to become, and remain, members of a NHOS.

Renewal Options

the contract has an option to extend at the sole discretion of the NHQB for a further 24 months

CPV Codes

• 75100000 - Administration services
• 75123000 - Administrative housing services
• 79422000 - Arbitration and conciliation services

Indicators

• This is a one-off contract (no recurrence)
• Renewals are available.
• Staff qualifications are relevant.

Other Information

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