Provision of Customer Self-Service Platform, Eforms & Mobile app via CCS Framework RM1557-12 G-Cloud 12 - Cloud Software

Concepts

• software package
• provision of customer self-service platform
• southend on sea
• sea borough council
• mobile app
• online self-serve portal
• provision of a customer
• service team
• previous service requests
• ccs framework rm1557-12 g-cloud

Location

Description

Provision of a customer online self-serve portal. This is a forms-based web portal and mobile app where customers can request services from Southend-on-Sea Borough Council. Customers can receive updates for certain services and can view their council tax and benefits payments, previous service requests and bookings. The service team are also able to view forms in progress, review tickets that have been raised by users and amend specific cases where needed. The portal is module based with a bookings and payment function. There are 3 integrations with back-office systems including Recycling & Waste, Highways and Revenues & Benefits.

Award Detail

CPV Codes

• 48000000 - Software package and information systems

Indicators

• Contract is suitable for SMEs.