Managed Services for Business Solutions

Concepts

• thames valley fire control service
• reading
• information technology software
• maintenance services
• emergency service’s network
• business solutions
• emergency service
• support contract
• integrated communications control system
• efficient call handling

Location

South East England: Berkshire

Description

A maintenance and support contract is required for the DS3000 Integrated Communications Control System (ICCS) used by the Thames Valley Fire Control Service. The maintenance and support contract will be required to cover both the server installation which provides the service to the Control room and the client desktop appliances which are utilised in the control room. The DS3000 ICCS is a safety critical system, key to delivering an efficient call handling, mobilisation and incident support function to the Thames Valley Fire Control Service as part of its response to ‘999’ and other ‘emergency’ calls. The contract must provide for the rectification of both hardware and software faults affecting the system and allow for the introduction of new functionality through the application of upgrades and the upgrading of security software meeting the requirements for access to the Airwave radio system and, in the future the Emergency Service’s Network.

Total Quantity or Scope

This procurement has been undertaken via KCS Framework Agreement Ref: Y16018 as a direct award.

Award Detail

Award Criteria

CPV Codes

• 72267100 - Maintenance of information technology software

Legal Justification

This procurement has been undertaken using a direct award route under the Kent County Council Framework Agreement Y16018. The contract value is under the threshold and the authority has selected the most appropriate supplier based on their ability to meet the immediate and technical architecture requirements of the contracting authority.

Other Information

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