Customer Satisfaction Survey Platforms

A Tender Notice
by PA HOUSING

Source
Find a Tender
Type
Contract (Services)
Duration
5 year
Value
£438K-£500K
Sector
PROFESSIONAL
Published
02 Jun 2021
Delivery
To 09 Jun 2026 (est.)
Deadline
05 Jul 2021 11:00

Concepts

Location

London:

Geochart for 1 buyers and 0 suppliers

1 buyer

Description

PA Housing is carrying out the procurement for the delivery of a Customer Satisfaction Survey Platform for obtaining feedback from customers, residents and specific focus groups. PA Housing aims to obtain customer feedback through two different methods of customer satisfaction surveys:Lot 1: Transactional Surveys - Following customer engagement with one of the services provided by PA Housing, a survey is sent to the customer asking for their feedback on the service. Currently PA Housing offers this survey for the following services: Responsive Repairs, Gas repairs, Gas Servicing, Cleaning Services, Grounds Maintenance, Complaints, New Customers, Tenancy Sustainment, and Income Services. Lot 2: Perception Surveys and in depth and focused research - PA Housing currently offers a STAR survey to a sample of our customers on a quarterly basis. These surveys are offered to our customers either by person to person phone calls or by email.

Lot Division

1 Transactional Surveys
  • Value: £344K

Transactional surveys whereby following customer engagement with a service provided by PA Housing a survey is sent to the customer asking for their feedback on the service.
2 Perception Surveys and in depth & focused research
  • Value: £94K

The provision of a STAR survey to a sample of customers on a quarterly basis by person to person phone calls or by email.

Renewal Options

It is intended that PA Housing will enter into Contract(s) with the successful Supplier(s) in November 2021 with the Contract(s) commencing on 1 January 2022, and subject to annual reviews, run for a period of three years with the option to extend by one year plus one further year at A Housing’s discretion. The maximum duration of the contract is therefore five years.

CPV Codes

  • 79342311 - Customer satisfaction survey
  • 79311000 - Survey services
  • 79311200 - Survey conduction services
  • 79311100 - Survey design services
  • 79311210 - Telephone survey services
  • 79311300 - Survey analysis services
  • 79313000 - Performance review services

Indicators

  • This is a recurring contract.
  • Renewals are available.

Other Information

** PREVIEW NOTICE, please check Find a Tender for full details. **

Reference

Domains