QUB/2095/21 - Contract for the Provision of Cleaning Services

This contract is for cleaning services and specific ancillary services to Queen's buildings and external areas at the University’s sites. A key operational objective is to provide a safe and clean working environment for students, staff and visitors to University premises.The University reserves the right to make contract adjustments that increase or decrease the service provision required. This may include the addition or removal of University buildings or amendments to cleaning requirements/schedules within a cleanable area.Bar Cleaning services are excluded from the scope of this contract.

Queen’s Accommodation provides rented accommodation to students during term time. Most students arrive mid-September and leave in the first two weeks of June.Over the summer months (June-September), the nature of the business changes. Student accommodation is let to study groups and conference delegates etc. There may be up to 1000 rooms available for hire during summer business across Queen’s Accommodation. The number of bedrooms used will fluctuate with demand and business need.Regular Housekeeping Service (Year-Round)Queen’s Accommodation has a requirement for a Contractor to provide a 7 day a week and year-round housekeeping and cleaning service (except for the 8 Public holidays), at the following locations:-• Elms BT1 – College Avenue• Elms BT2 – McClintock StreetThe Contractor will be required to clean all the public areas daily – entrance halls, all corridors, lifts, stairwells, public toilets, laundry, social space, computer room, meeting rooms, quiet rooms and offices. The Contractor will also deep clean and sign off all rooms prior to check in arrivals and deep clean all rooms/apartments after the checking out of students.December/January PeriodA limited number of additional staff may be required at Elms BT1 and Elms BT2, to assist with the student change-over in December/January each year at the end of the first academic semester. A deep clean of bedrooms/kitchens is required after student departures in readiness for new arrivals. Numbers and dates will vary each year and will be agreed in advance.Summer Period (Generally June to September inclusive)From the summer of 2022, there is a further additional requirement, over and above the regular housekeeping and cleaning service, to facilitate the change in business to cater for study groups and conference delegates lettings etc., at the following locations: • Elms BT1 – College Avenue• Elms BT 2 – McClintock Street• Elms Village BT9 – Malone RoadThe Contractor will provide a "hotel style" daily room cleaning service including bed-making to study groups/conference delegates guests. The Contractor will also deep clean and sign off all applicable rooms following the end of the academic year, ready for check in arrivals. The extent of the additional Housekeeping Services required in December/January and the Summer Period, will be in line with demand and business need. The Contractor will be expected to show flexibility in this regard.