Service Quality Regime
A Utilities Contract Award Notice
by LONDON AND SOUTH EASTERN RAILWAY LTD
- Source
- OJEU
- Type
- Contract (Services)
- Duration
- 1 year (est.)
- Value
- ___
- Sector
- BUSINESS
- Published
- 25 Jun 2021
- Delivery
- 01 Apr 2021 to 01 Apr 2022 (est.)
- Deadline
- n/a
Concepts
Location
Newcastle-upon-Tyne
Geochart for 1 buyers and 1 suppliers
1 buyer
- London & South Eastern Railway Newcastle upon Tyne
1 supplier
- Mystery Shoppers London
Description
Development and implementation of a 'Service Quality Regime' to help manage station and fleet assets across the Southeastern operating network. Scope of services include (but are not limited to): • register build — identification, mapping and registration of fleet and station assets; • initial benchmarking — conduct initial audit of station and fleet assets; • ongoing auditing and reporting — continuous monitoring of station and fleet assets in accordance with protocols established at benchmarking stage.
Total Quantity or Scope
Restricted procedure to select a 'Service Quality Regime' audit provider from May 2021 to operate across a range of station and fleet assets throughout the Southeastern operating network.
Award Detail
| 1 | Mystery Shoppers (London)
|
Award Criteria
| Terms and conditions | 5.0 |
| Service levels | 5.0 |
| Programme | 10.0 |
| Capability | 10.0 |
| Project methodology | 25.0 |
| Health and safety | 10.0 |
| Sustainability | 5.0 |
| Price | 30.0 |
CPV Codes
- 79212000 - Auditing services
Indicators
- Award on basis of price and quality.
Reference
- OJEU 322233-2021