WFD - Supply of IT Support Services

Concepts

• information technology
• wfd
• supply of it support services
• provision of it support services
• responsive remote user support
• telephone services
• development services
• network support
• cyber security
• knowledgeable licensing advice

Location

United Kingdom:

Description

WFD is inviting companies to tender for the provision of IT support services. These include management of the IT infrastructure, disaster recovery, cyber security, IT support and telephony across the organisation.

Total Quantity or Scope

WFD wishes to appoint a supplier that can manage its IT and telephone services and offers: • A collaborative, tailored and client-oriented approach; • High quality, fast and responsive remote user support and training to WFD staff in the UK and overseas on the full range of core Microsoft 365 and third party applications; • Comprehensive maintenance and network support for WFD's cloud-based Microsoft 365 tenant and on-premises servers; • Knowledgeable licensing advice, provisioning, and support to ensure operational effectiveness and value for money; • Strategic technology advice and consulting; and • Specialist advice and assistance on business continuity and cyber security best practice In particular, WFD is looking to select a supplier that has demonstrable experience and expertise in advising on or managing the security requirements associated with Government information assets (at OFFICIAL or OFFICIAL SENSITIVE level), implementing guidance issued by the National Cyber Security Centre, and the identifying, assessing and mitigating the cyber security risks frequently associated with sensitive international work. In addition, WFD would welcome bids from suppliers that can also provide: • Procurement, provisioning, global distribution, maintenance, repair, and destruction of WFD hardware; • Asset management; and • Development services upon request (e.g. SharePoint, PowerApps, etc.) WFD would prefer the selected supplier to be a Microsoft Gold Partner and/or a Dell Partner and compliant with relevant ISO standards and policies. Please note that, shortlisted bidders will be required to enter into a non-disclosure agreement (NDA), whereby further elaboration on hardware and software can be provided, if required.

Renewal Options

The contract will be awarded for a period of 4 years and will be reviewed annually and renewed based on performance.

CPV Codes

• 72000000 - IT services: consulting, software development, Internet and support

Indicators

• Variant bids may be considered.
• This is a one-off contract (no recurrence)
• Options are available.
• Renewals are available.

Other Information

** PREVIEW NOTICE, please check Find a Tender for full details. **