GB-London: CON-21-033 Recorded Voice

A Contract Award Notice
by FINANCIAL CONDUCT AUTHORITY

Source
Contracts Finder
Type
Contract (Services)
Duration
3 year
Value
£41K
Sector
FACILITY
Published
08 Jul 2021
Delivery
01 Oct 2021 to 30 Sep 2024
Deadline
15 Jun 2021 00:00

Concepts

Location

Geochart for 1 buyers and 1 suppliers

1 buyer

1 supplier

Description

The FCA's Supervision Hub provides direct multi-channel support to UK consumers regarding regulated firms, and to over 50,000 regulated firms on their regulatory obligation and use of or systems. We handle 300,000 queries a year most of when come via our telephony channel. Due to the complexity and variety of calls received it is essential that we can effectively route calls to the most appropriately experienced Supervisor, this is done through or IVR using a mixture of directive promotes and passive call routing technology. We require a supplier with both technical experience in delivering high quality voice prompts, and to assist us in delivering positive customer experience through IVR technology. Providing advice and guidance on IVR structure and scripting when required.

Award Detail

1 Premier Business Audio (Whitchurch)
  • Value: £41,040

CPV Codes

  • 32353000 - Sound recordings

Other Information

Please follow this link to view the notice https://www.delta-esourcing.com/delta/respondToList.html?noticeId=609219293

Reference

Domains