South Cambridgeshire District Council - Repairs, Maintenance and Asset Services

Concepts

• complete or part construction
• cambourne
• scdc
• south cambridgeshire district council
• repairs, maintenance and asset services
• asset services
• repair and maintenance
• services scdc
• void repairs
• responsive repairs

Location

United Kingdom:

Description

Outline of Contract Works and Services SCDC is seeking to procure a new CONTRACT FOR RESPONSIVE & VOID REPAIRS, HEATING SERVICING & MAINTENANCE, CYCLICAL AND PLANNED WORKS. This contract will include the following CORE and ADDITIONAL OPTIONAL workstreams: CORE – including all of the following work areas: • Call handling and repairs reporting, to include weekday ‘core times’ and an emergency out of hours service. • Responsive repairs (emergency, urgent, routine and out of hours) to residential properties and internal and external communal areas of blocks, as well as repairs to garages, including keeping and maintenance of repair records and the making, keeping and communication of repair appointments. • Repairs, major repairs and upgrades to void properties. • The servicing and maintenance of gas installations and central heating systems, as well as the servicing and maintenance of other non-gas heating types. • Planned responsive repairs. ADDITIONAL OPTIONAL – including some, or all, of the following work areas: • Cyclical redecorations in accordance with an agreed annual programme. • Non-core additional works relating to the above work types, such as aids and adaptations. • Cyclical inspections and works. • Planned works, including renewing/upgrading of internal and external building components, elements and systems. • Stock condition surveys (format to be agreed) The delivery of the CORE and ADDITIONAL OPTIONAL workstreams will need to be supported by well-designed and high performing: • ICT services and solutions for holding, management and analysis of data, information and reporting as well as the management of all ‘end to end’ processes related to the CORE and ADDITIONAL workstreams. • Service standards, performance management, monitoring and reporting (including a range of stretching KPIs and approaches to continuous improvement. The contract will be for an initial term of five years commencing 1 July 2022, with an option for it to be extended for two additional periods of 5 years (meaning up to 15 years in total) subject to satisfactory performance and value for money. There will be a no-fault break clause that can be enacted by either party giving 12 months’ prior written notice. SCDC will appoint the Provider based upon the Most Economically Advantageous Tender (MEAT) to deliver the contract. The successful Provider will be expected to deliver Works and Services to a high standard, with a demonstrable focus on customer service and other strategic and operational priorities, at rates that offer best value for money.

Total Quantity or Scope

• Call handling and repairs reporting, to include weekday ‘core times’ and an emergency out of hours service. • Responsive repairs (emergency, urgent, routine and out of hours) to residential properties and internal and external communal areas of blocks, as well as repairs to garages, including keeping and maintenance of repair records and the making, keeping and communication of repair appointments. • Repairs, major repairs and upgrades to void properties. • The servicing and maintenance of gas installations and central heating systems, as well as the servicing and maintenance of other non-gas heating types. • Planned responsive repairs. … • Cyclical redecorations in accordance with an agreed annual programme. • Non-core additional works relating to the above work types, such as aids and adaptations. • Cyclical inspections and works. • Planned works, including renewing/upgrading of internal and external building components, elements and systems. • Stock condition surveys (format to be agreed) … • ICT services and solutions for holding, management and analysis of data, information and reporting as well as the management of all ‘end to end’ processes related to the CORE and ADDITIONAL workstreams. • Service standards, performance management, monitoring and reporting (including a range of stretching KPIs and approaches to continuous improvement.

Renewal Options

The contract will be for an initial term of five years commencing 1 July 2022, with an option for it to be extended for two additional periods of 5 years (meaning up to 15 years in total) subject to satisfactory performance and value for money. There will be a no-fault break clause that can be enacted by either party giving 12 months’ prior written notice.

CPV Codes

• 45200000 - Works for complete or part construction and civil engineering work
• 50000000 - Repair and maintenance services

Indicators

• This is a recurring contract.
• Options are available.
• Renewals are available.

Other Information

For more information and to obtain the tender documentation, please see our electronic tendering portal: https://procontract.due-north.com/Advert/Index?advertId=30c27d3a-bc88-eb11-810c-... Please note the contract value stated is the estimated of Core and Additional Optional works over the entire potential 15 year term (and is not guaranteed). ** PREVIEW NOTICE, please check Find a Tender for full details. **