LEEDS ADVICE SERVICE
A Contract Award Notice
by LEEDS CITY COUNCIL - PACS
- Source
- Find a Tender
- Type
- Contract (Services)
- Duration
- not specified
- Value
- £4M-£9M
- Sector
- BUSINESS
- Published
- 15 Jul 2021
- Delivery
- not specified
- Deadline
- n/a
Concepts
Location
Leeds
1 buyer
- Leeds City Council Pacs Leeds
1 supplier
- Citizens Advice Leeds Leeds
Description
Advice services to the citizens of Leeds including Welfare Benefits, Debt, Housing and Immigration.
Total Quantity or Scope
The Advice Service provides an effective and efficient high quality service that is free, independent, impartial and confidential to the citizens of Leeds. The service includes telephone, email and face to face advice. Areas of advice covered includes Welfare Benefits, Debt, Housing and Immigration. The service responds to fluctuating levels of demand and changes in legislation. The service proactively seeks solutions to issues and works closely with other advice services in Leeds to signpost clients so they receive a comprehensive service to meet their needs.
Award Detail
| 1 | Citizens Advice Leeds (Leeds)
|
Renewal Options
Yes, the authority may extend the original term of the contract by 12 months annually depending on confirmation of funding.
Award Criteria
| price | _ |
CPV Codes
- 79140000 - Legal advisory and information services
Indicators
- Options are available.
Legal Justification
Due to the unique way in which these services are delivered by the Leeds Advice Consortium the council intends to directly award a contract on the grounds set out at Regulation 32 (2) (b) (ii) - Negotiated Procedure without prior publication - of the Public Contracts Regulations 2015. The Leeds Advice Consortium are the only organisations that can deliver this service due to their capacity to offer the full range of services required. Market research conducted prior to the previous procurement exercise provided evidence to support this, and only one tender was submitted, from Leeds Advice Consortium. The Consortium was developed specifically for the purposes of the contract. Their model of service delivery handles a significant volume of enquiries ensuring an efficient, effective and economic advice service for the people of Leeds. It includes a choice of access routes and covers the full range of social welfare law subjects from assisted self-help to generalist level, with casework support in welfare benefits, debt, housing and immigration. They have offered face to face advice as well as integrated telephone, webchat and email services which have proved invaluable during the pandemic. The Consortium has staff resources in place to meet all requirements of the service and deliver the range of advice required. Their teams of advisers are suitably qualified and have extensive advice experience.
Other Information
** PREVIEW NOTICE, please check Find a Tender for full details. ** Contract award to Leeds Advice Consortium under Regulation 32 (2) (b) (ii)
Reference
- ocds-h6vhtk-02c87e
- FTS 016652-2021