Cab and Courier Services

Concepts

• courier services
• nhg
• taxi services
• couriers nhg courier
• single service provider
• positive customer service
• cab
• business services department
• overview of specification nhg
• notting hill genesis

Location

London: LONDON

Description

Notting Hill Genesis are seeking a single provider of both Cab and Courier services. We require service providers to be able to operate across all inner and outer London Boroughs, where the majority of our requirements take place. Some occasional requirements take place further afield, for example as far Essex or Birmingham. NHG would require assurance ad hoc locations can be reached

Total Quantity or Scope

OVERVIEW OF SPECIFICATION NHG are seeking to establish a single service provider for the provision of both Cab and Courier services. … NHG would require assurance ad hoc locations can be reached. COURIERS NHG courier a range of items between our sites and schemes, as well as employee’s homes. The span of items include but are not limited to; PPE, starters and leavers equipment, sensitive documentation, keys, office furniture/equipment. We often require the following options to courier items; Bike, Small Vans with express options. Additionally; Transit and Luton vehicles, with the option to book an additional driver’s mate to assist with pickups and transport e.g. if we are moving substantial equipment between offices. We also regularly need same day or overnight couriers, inside and out of London. CAB SERVICES These services are generally for employees to get between sites/schemes/offices, or as part of extensive travel for work purposes, for residents and committee members. These services can be limited in comparison to courier services we utilise, with the exception of the needs for transport for employees at our extra care sites on Christmas Day and Boxing Day, when public transport is closed or limited. Last year, 283 were recorded over this two day festive period. We generally require the following vehicle types; Executive Passenger Car, People Carrier/MPV, Disabled Access Vehicles. We may well need on rare occasions, access to mini buses / a coach. REQUIREMENTS COVERING BOTH SERVICES: •An easy booking system with a range of booking options; phone, email, online portal, app. The business are considering a more digitalised approach to booking going forward. The presentation stage will be an opportunity to have clarified visibility of the digital booking options • Reference numbers/confirmation of booking supplied • Quick turnaround for urgent circumstances • Positive customer service – professional, clear escalation procedure / complaints handling process • Potential for two or more internal departments to book services, of which authorised users would be confirmed in advance. Currently bookings are mainly done through our Business Services Department. NHG are interested in trialling business wide user access for bookings, at some point during the contract duration. This underpins NHG’s commitment to exploring the benefits of digitalisation. NHG are looking for a service provider who could accommodate and support this trial approach. •The service provider would be provided with our extensive list of cost centres. When booking, the booker would confirm a valid cost centre, of which the service provider can check from the list and record against the booking INVOICING: oAn option to have a bulk invoice provided at the end of each month, accompanied with an Excel schedule of cost codes against the fees, so they can be cross charged out internally oRequirement of valid cost code before booking can be processed oSupplier to have a list of valid cost codes and be able to add/delete/change at our request oA named contact for accounts in case of issues

Renewal Options

This contract will have the option to extend twice, each by a period of 12 months.

CPV Codes

• 64120000 - Courier services
• 60120000 - Taxi services

Indicators

• This is a recurring contract.
• Renewals are available.

Other Information

** PREVIEW NOTICE, please check Find a Tender for full details. ** This tender is anticipated to be released on 03/08/2021. The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement. For more information about this opportunity, please visit the Delta eSourcing portal at: https://www.delta-esourcing.com/tenders/UK-UK-London:-Courier-services./57YG2V66... To respond to this opportunity, please click here: https://www.delta-esourcing.com/respond/57YG2V66AU GO Reference: GO-202182-PRO-18668134