Case 488208 BSL Based Video Relay Service

A Contract Award Notice

Contract (Services)
2 year (est.)
11 Aug 2021
01 Jul 2020 to 30 Jun 2022 (est.)




Geochart for 2 buyers and 1 suppliers

2 buyers

1 supplier


Case 488208 BSL Based Video Relay Service for the period 1 April 2021 to 31 March 2023 with the option to extend for a period of 24 months arranged on an annual basis

Total Quantity or Scope

The Scottish Government’s Directorate for Community Health and Social Care, Social Care Support Division requires a suitably qualified and experienced contractor to provide a fully managed online Video Relay Interpreting Service (VRS). The purpose of the service (called “contactSCOTLAND-BSL”) is to enable Scottish Deaf and Deafblind British Sign Language (BSL) users to access and interact with public sector bodies, third sector services, the private sector and family and friends (hereafter referred to as services, family and friends). The contactSCOTLAND-BSL service will offer Scotland’s 6,500 BSL users the means to communicate, in real-time, with services, family and friends via video-call and a BSL/English interpreter. The BSL user contacts the service through a mobile device such as a smartphone or tablet or desktop computer and signs via the camera to the online BSL/English interpreter, who in turn calls (telephones) the services or family or friends and relays the call between the two.

Award Detail

1 Sign Language Interactions (Glasgow)
  • Num offers: 1
  • Value: £584,400

Award Criteria

Quality 70.0
PRICE 30.0

CPV Codes

  • 79540000 - Interpretation services


  • Award on basis of price and quality.

Other Information

Economic operators may be excluded from this competition if they are in any of the situations referred to in regulation 58 of the Public Contracts (Scotland) Regulations 2015. ESPD will be scored on a pass/fail basis. Service type not suited to Lotting. The contract award criteria will be Price 30%/Quality 70%. Question Scoring Methodology for Award Criteria outlined in invitation to tender: 0 — Unacceptable. Nil or inadequate response. Fails to demonstrate an ability to meet the requirement. 1 — Poor. Response is partially relevant but generally poor. The response addresses some elements of the requirement but contains insufficient/limited detail or explanation to demonstrate how the requirement will be fulfilled. 2- Acceptable. Response is relevant and acceptable. The response addresses a broad understanding of the requirement but may lack details on how the requirement will be fulfilled in certain areas. 3 — Good. Response is relevant and good. The response is sufficiently detailed to demonstrate a good understanding and provides details on how the requirements will be fulfilled. 4 — Excellent. Response is completely relevant and excellent overall. The response is comprehensive, unambiguous and demonstrates a thorough understanding of the requirement and provides details of how the requirement will be met in full. Bidders must complete the ESPD (Scotland) to demonstrate adherence to the Exclusion and Selection Criteria for this procurement. If there are named subcontractors/technicians upon which the bidder will rely to meet the selection criteria, these named parties must complete and reattach the ESPD Supplier Response Form attached to ESPD questions 2C.1.1 (Technicians) and 2D.1.2 (Subcontractors) on PCS-T. These parties must complete the first 3 sections of the ESPD form, as well as any part of the section 4 selection criteria that the main bidder will rely upon the parties to fulfil. If parties have not yet been identified, this information may be required at a later date. Scottish Government reserves the right to request this information from relevant parties upon whom the main bidder will not rely to fulfil selection criteria. 4C.10 Bidders will be required to confirm whether they intend to sub-contract and if so, for what proportion of the contract. Note: The buyer is using PCS-Tender to carry out this procurement process. Please note this is a separate website and if you are not already registered, registration will be required. To access PCS-Tender, record your interest in this notice and access the tender documentation please visit and search for project Code 15519 under ITTs Open to All Suppliers. Please use the Search/Filter function, then select Project Code from the drop-down. Please note that once you have expressed interest in the ITT it will move to your My ITTs area. (SC Ref:663093)