101 Single Non-Emergency Number (SNEN)

A Pipeline Notice

Contracts Finder
Potential Contract (Services)
5 year
11 Aug 2021
28 Oct 2022 to 26 Jan 2028



Geochart for 1 buyers and 0 suppliers

1 buyer


As part of on-going early market engagement activity, the Home Office (the Authority) wishes to raise awareness of the imminent launch of a procurement to appoint a suitable body to manage, operate and administer the 101 Single Non-Emergency Number.

CPV Codes

  • 64211000 - Public-telephone services
  • 64200000 - Telecommunications services


  • Contract is suitable for SMEs.

Other Information

Accordingly, the Authority will be holding a Supplier Engagement Event at 10:00 - 10:45am on Wednesday 18th August, where latest updates regarding the contract requirements and the procurement approach shall be shared, and where attendees shall have the opportunity to ask questions. In light of current COVID-19 safe working patterns, it is anticipated that this event will be hosted via Microsoft Teams. Suppliers who have not previously expressed an interest or participated in market engagement will first be required to sign and return an NDA, before being permitted to take part. Once the NDA is signed, suppliers will also be able to access documents pertaining to all previous and on-going market engagement events, including slide packs and Q&As. 1) Suppliers who wish to attend the Supplier Engagement Event should email PPPTCommercial@homeoffice.gov.uk by no later than 17:00 on Monday 16th August, and provide the names of up to two (2) attendees. 2) Opportunities for one-to-one sessions with individual organisations will also be available immediately after the event, to be held in 20 minute slots between 10:45 and 12:45. Please indicate whether you would like to reserve one of these slots, which will be allocated on a first come, first served basis. 3) Suppliers are also invited to suggest defined roles for potential inclusion in the contract pricing schedule, in relation to charging for ad-hoc / one-off change management costs that may be incurred during the life of the contract. To this end, registered Suppliers will be invited complete and return a 'Role Definition Template' prior to the Supplier Engagement Event, which the Authority shall review and consider in due course without prejudice or obligation. Please note that all communications regarding this procurement should be sent to PPPTcommercial@homeoffice.gov.uk. General Conditions:i) The Authority reserves the right to change any information associated with this notice at any time, and Suppliers rely upon it entirely at their own risk.ii) The Authority reserves the right not to proceed with a competitive procurement exercise or to award any contract.iii) Any and all costs associated with responding to this notice or participating in the event must be borne by the Supplier.iv) No information provided by a Supplier in response to this notice will be used in any way for evaluating the Supplier in any subsequent formal procurement process.