Ivanti Support Renewal

A Contract Award Notice
by MCA - MARITIME AND COASTGUARD AGENCY

Source
Contracts Finder
Type
Contract (Services)
Duration
1 year
Value
£19K
Sector
TECHNOLOGY
Published
17 Aug 2021
Delivery
01 Apr 2021 to 30 Mar 2022
Deadline
31 Mar 2021 11:00

Concepts

Location

Geochart for 1 buyers and 1 suppliers

Description

HEAT is used by the IT Service Desk to log, monitor and manage the workflow of the IT support calls logged by the business in support of staff across all areas of the Agency. It is also the sole tool used to manage our hardware assets and for the production of reports which are used for analytical purposed by our Configuration team. The MCA has adopted the ITIL framework which support and maintenance of the HEAT application is essential as it is the core product used to service both our customers and to record the location of physical hardware.CTMS own the IPR for HEAT which is the basis of the current service desk call logging solution. There are other suppliers with the same capabilities that can provide similar solutions but for the price we are being offered, the process of going to tender and the costs of implementation -the recommendation is to procure the support via CTMS as a single tender action fornext FY.

Award Detail

1 CTMS Service Management (Reading)
  • Value: £18,803

CPV Codes

  • 72261000 - Software support services

Indicators

  • Contract is suitable for SMEs.
  • Contract is suitable for VCOs.

Reference

Domains