Facilities Management for the Luton DART

Concepts

• luton
• facilities management
• luton dart
• london luton airport parkway railway station
• london luton airport central terminal
• buildings management
• km luton dart
• services of the luton dart
• part of the luton dart passenger transit system
• dart station

Location

Luton:

Description

Facilities management and maintenance of the station premises forming part of the Luton DART passenger transit system, including building and platform and vehicle cleaning, customer-facing personnel, ticket enforcement, inspection and maintenance of the system route infrastructure, passenger welfare and supporting LLAL in their passenger growth ambitions.

Total Quantity or Scope

This procurement relates to facilities management and passenger services for the new 2.1 km Luton DART automated passenger transit system between London Luton Airport Parkway railway station and London Luton Airport Central Terminal. The Luton DART is a key piece of transport infrastructure encouraging the modal shift of passengers to rail as part of the carbon reduction ambitions of LLAL. Services of the Luton DART are expected to be operational in early 2022. We are looking to procure a single facilities management provider of the following services: • customer facing/hospitality (meet, greet and passenger assistance) personnel (with responsibility for ticket enforcement) within the station premises of the Luton DART passenger transit system; • facilities management and maintenance of the station premises forming part of the Luton DART passenger transit system; • civil structures inspection and maintenance for the system route infrastructure of the Luton DART passenger transit system. • leading on passenger welfare including, but not limited to, immediate first aid response, evacuation, emergency services and other delivery partners liaison including temporary or contingency arrangements e.g. bus replacement service is required and provided but DART station and customer service team support delivery; • customer experience generally, particularly with reference to supporting persons of reduced mobility; • support LLAL in the delivery of passenger growth ambitions through delivery of excellent customer service and delivery of transport industry liaison.

Award Detail

Award Criteria

CPV Codes

• 79993000 - Building and facilities management services
• 72514100 - Facilities management services involving computer operation
• 79342300 - Customer services
• 79342320 - Customer-care services
• 90600000 - Cleaning and sanitation services in urban or rural areas, and related services
• 90900000 - Cleaning and sanitation services

Indicators

• An E-Auction may be used.

Other Information

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