NHSE440 – Invitation to Tender - Dental Call Handling Service - Lancashire & South Cumbria

Concepts

• call centre
• south cumbria
• preston
• dental call handling service
• commissioning support service
• provision of a dental call handling service
• lancashire
• nhs primary dental care services
• north of england commissioning support
• nhs england

Location

Lancashire & South Cumbria

Description

North of England Commissioning Support (NECS) is a commissioning support service hosted by NHS England and is managing this procurement process for the provision of a Dental Call Handling Service across Lancashire and South Cumbria for NHS England and NHS Improvement - North West (Lancashire & South Cumbria) (the Contracting Authority).

Total Quantity or Scope

The Contracting Authority is procuring a Dental Call Handling Service (DCHS) across Lancashire and South Cumbria to deliver a comprehensive service for patients to have a single point of access into NHS Dental Services and ensure that patients are appropriately signposted to NHS Primary Dental Care Services. The Contracting Authority plans for a contract commencement date of 01 April 2022 for a contract term of 5 years. The annual financial threshold for this procurement is 577800 GBP and is based on a calls answered volume of 180,000 per annum. The total contract value is 2889000 GBP for the 5-year contract term. The Open Procedure will be followed for this procurement to test the capacity, capability, and technical competence of bidders in accordance with Regulation 27 of the Public Contracts Regulations 2015 (as amended). Tender documentation will be available from 12:00 noon on 26 August 2021 and the closing time and date for tender returns is 12:00 noon on 27 September 2021. “Under the Public Services (Social Value) Act 2012 Contracting Authorities must consider: (a) How what is proposed to be procured might improve the economic, social, and environmental well-being of the area where they exercise their functions; and (b) How, in conducting the process of procurement, they might act with a view to securing that improvement. Accordingly, the subject matter of the contract has been scoped to take into account the priorities of the Contracting Authority relating to “economic, social, and environmental well-being” by utilising the UK Governments Social Value Model. This procurement will be conducted using an e-tendering portal (In-Tend). The In-Tend portal can be found at: https://in-tendhost.co.uk/nhsnecsu/aspx/Home (Please follow the registration instructions if you are not already registered) and search for the project NHSE440 Invitation to Tender - Dental Call Handling Services – Lancashire & South Cumbria. Please note that it is free to register on In-Tend, which can be accessed at any time of day as long as you have a working internet connection. Should tenderers have any queries regarding In-Tend a dedicated help desk is available and can be contacted on +44 8442728810 or email: support@in-tend.co.uk The Transfer of Undertakings (Protection of Employment) Regulations 2006 (as amended) may apply. Bidders are advised to obtain their own legal advice and carry out due diligence including the New Fair Deal non-statutory policy setting out how pensions issues are to be dealt with when staff are compulsorily transferred from the public sector to independent providers delivering public services. The Contracting Authority and NECS reserve the right to cancel the tender process at any point and will not be held liable for any costs resulting from any cancellation of the tender process or for any other costs incurred by those tendering for the contract.

Renewal Options

Call volumes may increase or decrease throughout the lifetime of this contract. Increases and decreases will be dealt with under the conditions of contract.

CPV Codes

• 79512000 - Call centre

Indicators

• This is a recurring contract.
• Options are available.
• Renewals are not available.
• Professional qualifications are sought.
• Staff qualifications are relevant.

Other Information

** PREVIEW NOTICE, please check Find a Tender for full details. ** On viewing the tender documents for the first time, we advise you to check the clarifications section to ensure you have not missed any additional information that may have been issued prior to your expression of interest in this tender. It is also advisable to continue to check the clarifications section throughout the tender process. The Contracting Authority will only accept documents for tenders or quotations placed on the e-Tendering portal to be received electronically unless explicitly stated otherwise in the bidder’s instructions. Tenders submitted via the e-Tendering portal must be received in full prior to the closing time for receipt of tenders. Bidders are advised that uploading of large electronic files may take some time and as such bidders must allow sufficient time to fully transmit all files prior to the closing time for receipt of tenders. The server clock displayed within the e-Tendering system shall govern the time for close of tender returns. (MT Ref:223581)