Service partner services, including service management, service desk and environment management

A Contract Award Notice

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Contract (Services)
5 year
27 Aug 2021
05 Apr 2021 to 04 Apr 2026
26 Aug 2020 12:00



Geochart for 1 buyers and 1 suppliers

1 buyer

1 supplier


The Ambulance Radio Programme ('ARP') on behalf of the Secretary of State for Health and Social Care (the 'Authority') is seeking to procure a supplier to fulfil the role of a service partner to support the Authority projects delivering the constituent programmes and that can scale to support future Authority initiatives and product offerings. The Authority is looking to partner with a provider who can demonstrate capabilities in "product management" - not simply providing "service desk" and "Service Management" functions - who can demonstrate an ability to integrate elements of discrete project deliverables as "service offerings" to Service Recipients. The scope will also involve environment management and ad-hoc services, as more particularly described in this Service Requirements. The constituent programmes being delivered by the Authority are: • ESN - the replacement of the Airwave network which is being delivered by the Home Office's ESMCP. • CRS - the delivery of the new integrated communications and control system to the English Ambulance Trusts, the Welsh Ambulance Service NHS Trust and the Scottish Ambulance Service. The contract for the delivery of CRS was awarded to Frequentis in May 2017. • MDVS - the delivering of the new NMA to the English Ambulance Trusts (and potentially the Welsh Ambulance Service NHS Trust and/or the Scottish Ambulance Service, if those bodies elect to participate in the MDVS programme). The scope of the MDVS programme also includes the delivery of Vehicle Hardware to run the NMA and the replacement of TETRA radio terminals with devices that can connect to the ESN. • HEMS - the core function of the Helicopter Emergency Medical Service (HEMS) Air Ambulance is to deliver front line medical care to patients in the pre-hospital environment. All HEMS Air Ambulances in England are operated by charities and receive their tasking via Ambulance Trusts Control Rooms under terms of individual MOUs which are in place Service Recipients. From the Effective Date and in accordance with the Implementation Plan, the Supplier shall provide the Services to each of the English Ambulance Trusts and any successor bodies thereto that perform any of the functions previously performed by any of the foregoing bodies: (a) South Western Ambulance Service NHS Foundation Trust (SWASFT); (b) East Midlands Ambulance Service NHS Trust (EMAS); (c) East of England Ambulance Service NHS Trust (EEAST); (d) London Ambulance Service NHS Trust (LAS); (e) North West Ambulance Service NHS Trust (NWAS); (f) Isle of Wight NHS Trust (IoW); (g) South Central Ambulance Service NHS Foundation Trust (SCAS); (h) South East Coast Ambulance Service NHS Foundation Trust (SECAmb); (i) West Midlands Ambulance Service University NHS Foundation Trust (WMAS); (j) North East Ambulance Service NHS Foundation Trust (NEAS); and (k) Yorkshire Ambulance Service NHS Trust (YAS). Please refer to the Service Requirements for a complete list of Service Recipients.

Award Detail

1 Exponential E (London)
  • Value: £18,685,753

CPV Codes

  • 72000000 - IT services: consulting, software development, Internet and support
  • 79411000 - General management consultancy services


  • Contract is suitable for SMEs.
  • Contract is suitable for VCOs.

Other Information

Please register on the eTendering portal (Atamis) for access to the procurement pack. eTendering portal (Atamis) The attached summary of the ARP Service Partner contract is published for transparency. Please note that the full contract contains dozens of schedules which amounts to hundreds of pages of detailed information and which is too large to publish in its entirety. Should you wish to see the complete (redacted) contract, or any specific schedule, please contact and we will be happy to arrange for this to be made available. ARP - Service Partner - Terms and Conditions - Signature Version - Redacted.pdf