Dental School Clinical Governance

• Value: £215K

To support the operation of the Dental School it is a requirement to have a Clinical Incident Management System, available to any member of staff or student based in the Dental School building (approximately 700 students and staff). The implementation of an appropriate incident management system is a pre-requisite for Care Quality Commission (CQC) registration, that has to be in place before the new dental school can open. The system is currently managed by the NHS Trust, where the Dental School’s main involvement is receiving actions and tasks relating to incidents and reporting back to the Trust with updates; this is achieved using prescribed document templates and emails. The new system must ensure that the Dental School can manage all incidents that impact patient safety in a manner that is compliant with CQC (legislative) regulations. This will include: · Capturing details of patient-safety incidents · Automated workflows to ensure correct and timely response to incidents · Tracking progress of incidents and investigations · Alerts and emails to users (tasks, actions, notifications) · Reporting and monitoring for compliance & quality · A record of all communications sent to the patient or their representative In addition to incidents, this system may also include the data, rules and workflows that support management of the following: · Complaints · Root cause analysis · Recommendations & action plans · Risks & risk register · Audit & compliance. Additional information: Contract Value is estimated over 48 month duration

• Value: £40K

To support the operation of the Dental School it requires a system to manage compliance with industry standards and regulations such as the Care Quality Commission (CQC) and General Dental Council (GDC). The system will ensure students and staff use the correct document templates, perform the requisite routine reviews and other compliance tasks. Although many Clinical Incident Management systems provide the mechanism to manage compliance (e.g. document repository, task management) the New Dental School may require a service on top of this, which will supply the latest up-to-date document templates and compliance tasks / requirements as well as general compliance support. (By comparison, without this additional service, the Dental School would need to employ a person to perform this function on an ongoing basis). This particular item for procurement will support the Dental School in maintaining compliance with CQC, GDC and other industry regulations and standards, as well as their own internal quality standards / policy. A system for managing clinical compliance will comprise of 2 main features: 1. The IT System to record, manage, track and evidence all compliance activities 2. The 'content' i.e. the tasks and activities that a Dental Practice needs to complete, when and how often, in order to be compliant with the latest legislation, regulations, CQC and General Dental Council (GDC) requirements, as applicable. It may be that a number of 'Clinical Incident Management' systems also provide the first requirement, i.e. the ability to record, manage, track and evidence compliance, however, the second element is equally important, as it will effectively outsource the responsibility of keeping compliant with the latest rules and regulations. As such, the system will need to fulfil the following: · Document templates: pre-defined (and customizable) and user-defined / user-uploaded · Pre-defined compliance tasks (to meet legislation, regulations, CQC & GDC requirements) · Organization management (i.e. organizations, departments, groups etc.) · Task management & scheduling (incl. ad hoc tasks) · Rules, workflows & email notifications · Regular, timely updates (& alerts) covering the latest changes to requirements · Compliance support (possibly including an audit service) · Reports & dashboards. Additional information: Contract Value is estimated over 48 month duration