Healthwatch Staffordshire

Concepts

• healthwatch staffordshire service
• health and social work
• stafford
• staffordshire
• healthwatch staffordshire
• local healthwatch
• staffordshire health and wellbeing board
• trent integrated care system
• health and wellbeing board
• social care services

Location

Staffordshire CC:

Description

The Council wish to commission the Healthwatch Staffordshire Service. The Provider will ensure there is an independent consumer champion for health and social care services in Staffordshire, engaging with residents and influencing commissioning, with the aim of improving the overall quality of health and social care provision.

Total Quantity or Scope

This Service will support and shape the Staffordshire and Stoke-on-Trent Integrated Care System (ICS), the Health and Wellbeing Board and wider health and care commissioning priorities by ensuring plans reflect the patient and user voice. In doing this their role is to closely work with partners to improve the overall quality of health and social care outcomes across Staffordshire. The Health and Social Care Act 2012 set out duties for all local authorities with social services responsibility to commission and establish a Local Healthwatch. Local Healthwatch has a seat on the statutory Health and Wellbeing Boards, ensuring that the views and experiences of patients, carers and other service users are taken into account. In addition the Act states local authorities are to provide an Independent NHS Complaints Advocacy service (ICAS) to people who wish to make a complaint about their experience of a local NHS service. Healthwatch is not required to be a statutory organisation; however the range of statutory functions that it must deliver include: • Gather views and experiences of service users and residents and ensure the community voice is strengthened and heard by those who commission, deliver and regulate health and care services. • Monitor the standard of service provision, including authority to undertake Enter and View visits to health and care providers and report any concerns and/or acknowledge good service practice. • Provide information and signposting to help people find the right health and care service. • Work in partnership with the Care Quality Commission (CQC), Healthwatch England and other bodies on national issues. This will require a provider who can:- • Deliver 'core' priority functions of community engagement and representation, as well as influencing commissioners and decision makers to improve services, including utilising the statutory Staffordshire Health and Wellbeing Board seat. • Prepare a focussed delivery plan shaped by the public, alongside Council and ICS strategic priorities . • Take a collaborative approach with key partners, stakeholders and volunteers to applaud, challenge, question and review in the pursuit of best practice in health and social care, informed by the public's opinion. Suppliers should register on the Proactis e-tendering system: https://supplierlive.proactisp2p.com and then select this tender opportunity to view and return tender documents.

Renewal Options

The Agreement term will be from 1st April 2022 to 31st March 2025, with an option to extend from 1st April 2025 - 31st March 2026. In the event the Agreement is extended the extension shall be on the same Terms and Conditions of Contract as the original Agreement period and will ultimately be at the Authority's sole discretion.

CPV Codes

• 85000000 - Health and social work services

Indicators

• This is a recurring contract.
• Options are available.
• Renewals are available.
• Professional qualifications are sought.

Other Information

** PREVIEW NOTICE, please check Find a Tender for full details. ** This is an electronic tender. All submission must be made via the formal Contracting Authority electronic tendering platform. All requests for information to be sent through the electronic tendering portal and message facility on the Proactis electronic tendering system. How to register - follow the link to Proactis electronic tendering: https://supplierlive.proactisp2p.com/Account/Login If you require urgent assistance regarding the initial usage of the e-Tendering package please contact the Contracting Authority point-of-contact in Section I.1 of this notice. On failure to reach this contact, please immediately email the nature of the difficulty to commercial.team@staffordshire.gov.uk This procurement is for a Contract between the appointed provider and the Contracting Authority, to supply services as and when required. The Contracting Authority or its public sector partners/Customers makes no guarantee as to the volume of business on offer or to be awarded, and any volumes given are indicative only and intended as a general guide. There is no commitment at the time of tendering from any parties outside of the Contracting Authority and this should be taken into consideration when bidding. Financing / Payment: payments may be made following acceptance by the banking agents of Staffordshire County Council.