ITSM Upgrade for OneSource 2021 ITTH36

A Tender Notice
by LONDON BOROUGH OF HAVERING

Source
Find a Tender
Type
Contract (Services)
Duration
5 year
Value
£375K
Sector
FACILITY
Published
23 Sep 2021
Delivery
To 28 Sep 2026 (est.)
Deadline
24 Oct 2021 23:00

Concepts

Location

LONDON BOROUGH OF HAVERING

Geochart for 1 buyers and 0 suppliers

1 buyer

Description

The ITSM (IT Service Management) solution used by one source is a mission critical tool that is used to support over 7,000 staff from LBH and LBN for IT, Human Resources and Finance related service requests. one source is looking to replace the current ITSM tool with one that will provide the capability to support the high quality and innovative customer support experience that the organisation demands going forward. The ITSM tool must be built upon the industry best practice defined in the ITIL framework.

Renewal Options

1 RENEWAL OF 12 MONTHS MAX

CPV Codes

  • 50324200 - Preventive maintenance services
  • 48000000 - Software package and information systems

Indicators

  • This is a recurring contract.
  • Renewals are available.
  • Professional qualifications are sought.

Other Information

** PREVIEW NOTICE, please check Find a Tender for full details. **

Reference

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