East Renfrewshire Council Telecare Alarm Receiving & Call- Handing System – Supply, Implementation, Support and Licensing/ Maintenance from Analogue to Digital Operation

Concepts

• call centre
• east renfrewshire council
• giffnock
• call handling services
• alarm monitoring
• east renfrewshire hscp
• telecare service
• east renfrewshire council telecare alarm receiving
• incoming alarm calls
• licensing

Location

Description

East Renfrewshire Council is inviting tenders, from suitably qualified companies for the provision and installation of an Alarm Receiving Centre. East Renfrewshire Council provides a 24/7/365 call handling services to c.3000 citizens within the Authority Area, handling a total of c.24000 incoming alarm calls and outbound calls per month. This is delivered through SLAs with East Renfrewshire HSCP for individuals (c.2537 clients), and for our Housing Services (323 scheme clients), and with a third party Housing Association (48 scheme clients) to deliver to telecare to citizens within group housing schemes. The telecare service is part of the drive to deliver social care in innovative ways within the community to meet the needs of the ageing population.

Total Quantity or Scope

Open tender. Additional information: Economic operators may be excluded from this competition if they are in any of the situations referred to in regulation 58 of the Public Contracts (Scotland) Regulations 2015.

Award Detail

Award Criteria

CPV Codes

• 79512000 - Call centre
• 79711000 - Alarm-monitoring services

Other Information

** PREVIEW NOTICE, please check Find a Tender for full details. ** (SC Ref:669822)