Provision of ICT Support Services

A Contract Award Notice
by DEVELOPMENT BANK OF WALES PLC

Source
OJEU
Type
Contract (Services)
Duration
5 year (est.)
Value
£4M
Sector
TECHNOLOGY
Published
11 Oct 2021
Delivery
To 11 Oct 2026 (est.)
Deadline
n/a

Concepts

Location

Cardiff

Geochart for 2 buyers and 1 suppliers

2 buyers

1 supplier

Description

DBW wishes to procure a managed ICT Support Service aligned primarily to the following services as further detailed in the Invitation to Participate in Dialogue document: IT service management broadly aligned to ITIL V3 including the management of security incidents. Support for DBW’s Infrastructure and Applications and the resulting management of changes to the ICT Estate. Day to day management of a defined set of DBW’s third party suppliers. Provision of onsite personnel to the Sites detailed in the Contract as required. Delivery of related projects as requested by DBW. Delivery of implementation activity such that there is a smooth transition to the new services in line with timescales required by DBW.

Total Quantity or Scope

DBW wishes to procure a managed ICT Support Service aligned primarily to the following services as further detailed in the Invitation to Participate in Dialogue and supporting documentation: … Delivery of implementation activity such that there is a smooth transition to the new services in line with the timescales required by DBW.

Award Detail

1 Eacs (Huntingdon)
  • Num offers: 6
  • Value: £2,919,282
  • Contractor is an SME.

Award Criteria

Customer Responsibilities 2.0
BCDR Plan 2.0
Service Management Services 10.0
Infrastructure Support Services 10.0
Application Support Services 5.0
Related Services 5.0
Security Services 5.0
Managed Third Party Services 8.0
Implementation Services 5.0
Information Security 2.0
Risk / Issue Management 4.0
Governance and Reporting 10.0
Service Hours, Service Levels and Service Credits 8.0
Continual Service Improvement 4.0
PRICE 20.0

CPV Codes

  • 72222300 - Information technology services
  • 50312600 - Maintenance and repair of information technology equipment
  • 50312610 - Maintenance of information technology equipment
  • 50312620 - Repair of information technology equipment
  • 72267100 - Maintenance of information technology software
  • 72267200 - Repair of information technology software

Indicators

  • Award on basis of price and quality.

Other Information

(WA Ref:114318)

Reference

Domains