What can we learn from retail banking practices during Covid-19?

Concepts

• research and development
• mainstream banks
• retail
• learnings
• covid-19
• different support measures
• fair4allfinance
• consultancy services
• insights
• financial shocks

Location

London:

Description

Fair4All Finance is seeking a provider to research the provisions that retail banking lenders put in place to support customers through the financial shocks that they faced because of the Covid-19 pandemic. Broadly, this work should seek to detail the different support measures put in place, the customer demographics reached, and the impact these interventions had on customer financial wellbeing and overall wellbeing. The research should be framed around the different operational and financial implications it had for retail banking providers. Insights from this work will be used by Fair4AllFinance and partners to inform how mainstream banks can take learnings from the temporary measures and best serve customers who are classified as financially vulnerable in the long-term. The insights will help to formulate recommendations at the product and policy level.

Total Quantity or Scope

As per the Quotation documentation

Renewal Options

Please see Quotation information

CPV Codes

• 73000000 - Research and development services and related consultancy services

Indicators

• Variant bids may be considered.
• This is a one-off contract (no recurrence)
• Options are available.
• Renewals are not available.

Other Information

** PREVIEW NOTICE, please check Find a Tender for full details. **